Dipatcher/Call taker

6 days ago

riide Saskatoon Saskatchewan, Canada Riide Holdings Full time $30,000 - $40,000 per year


The Opportunity

Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office.  This entry-level role is responsible for answering incoming calls, answering emails to book  taxi services through riide's advanced computer dispatch system.  

The details

Status: Part-Time- Union (opportunity to transition too full-time)

Location: Saskatoon, SK (Onsite)

Start Date: Immediate

Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), weekends

Reports To: Dispatch Manager

The responsibilities

The Call Taker is responsible to:  

  • Support customer service excellence by answering incoming calls with professionalism and efficiency;
  • Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
  • Positively interact with the Dispatch Office team;
  • Proactively deescalate customer complaints.
  • Transfer issues to the Dispatch Manager; and
  • Other duties as directed.

The requirements

To be successful as a call taker, you will possess:

  • General knowledge of Saskatoon (key landmarks, road names, etc.);
  • Strong computer technology skills with the ability to learn new systems quickly;
  • Proven customer service skills;
  • Fluency in English with excellent verbal and written communication;
  • Ability to work as part of a team in an open office concept;
  • Self-motivated and able to work independently as required; and
  • Reliable transportation to and from work.

The company

Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination.  #yourrideyourway #TEAMriide

In addition to riide, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.

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