Dipatcher/Call taker

1 week ago

Saskatoon, Saskatchewan, Canada Riide Saskatoon Full time $35,000 - $55,000 per year

The Opportunity

Riide Holdings Inc. has an opportunity in their
riide
division, for an eager
Call Taker
to join the Dispatch Office. This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through
riide's
advanced computer dispatch system.

The details

Status:
Part-Time- Union
(opportunity to transition too full-time)

Location:
Saskatoon, SK (Onsite)
Start Date:
Immediate
Shift(s):
Must be available to work evenings, overnight (11:30pm-8:00am), weekends
Reports To:
Dispatch Manager
The responsibilities

The Call Taker Is Responsible To

  • Support customer service excellence by answering incoming calls with professionalism and efficiency;
  • Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
  • Positively interact with the Dispatch Office team;
  • Proactively deescalate customer complaints.
  • Transfer issues to the Dispatch Manager; and
  • Other duties as directed.

The Requirements
To be successful as a call taker, you will possess:

  • General knowledge of Saskatoon (key landmarks, road names, etc.);
  • Strong computer technology skills with the ability to learn new systems quickly;
  • Proven customer service skills;
  • Fluency in English with excellent verbal and written communication;
  • Ability to work as part of a team in an open office concept;
  • Self-motivated and able to work independently as required; and
  • Reliable transportation to and from work.

The company

Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach.
riide
is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide

In addition to
riide
, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.

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