Service Coordinator

20 minutes ago

Richmond, British Columbia, Canada Grafton Mechanical Ltd. Full time

Reliable Equipment Rentals Ltd. provides aerial equipment rentals and services to valued customers throughout southwestern British Columbia.

We are looking for a Service Coordinator to assist with scheduling, coordination, and tracking of service jobs to ensure timely and effective completion. This role serves as a key point of contact between customers, technicians, and internal teams, ensuring that all service work meets or exceeds the expectations of internal and external customers.

Monday to Friday, 7:00AM to 3:30PM

$26.00 to $32.00 per hour depending on experience, skills, and qualifications

*****

Responsibilities and Duties:

  • Coordinate and schedule service jobs for equipment, assigning work to technicians based on availability, skills, and priority
  • Communicate clearly with technicians regarding job details, priorities, and customer requirements
  • Serve as the primary point of contact for customers regarding service inquiries, scheduling, and updates
  • Track service job progress and ensure timely completion, escalating issues as needed
  • Maintain accurate service records, documentation, and reports in the company's management system
  • Monitor and manage service workload to optimize efficiency and resource allocation
  • Collaborate with sales, operations, and other internal teams to meet customer requirements
  • Ensure adherence to company policies, safety standards, and quality guidelines in all service activities
  • Identify opportunities for process improvements to enhance service delivery and customer satisfaction
  • Performs other duties as assigned

Skills, Knowledge and Abilities:

  • Strong organizational and time-management skills
  • Excellent verbal and written communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with scheduling software, service management systems, and Microsoft Office
  • Customer-service focused with strong problem-solving skills
  • Detail-oriented and highly organized
  • Strong interpersonal and teamwork skills
  • Calm under pressure and adaptable to changing priorities
  • Professional and customer-focused approach
  • Ability to safely lift and carry up to 30 lbs.

Experience, Training, Certification and Education:

  • 2+ years of experience in service coordination, dispatch, or operations support preferred
  • Experience working with technicians, scheduling software, and customer service is an asset
  • Valid Class 5 driver's license with a clean driving record

Working Conditions:

  • Office-based role with frequent interaction with shop and yard personnel
  • Fast-paced environment supporting equipment service operations
  • Personal Protective Equipment required at all times
  • Exposure to construction and industrial equipment
  • Exposure to typical hazards associated with equipment service and mechanical trades

*****

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $26.00-$32.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care

Application question(s):

  • List the industries you have supported: (e.g., equipment service, construction, industrial, mechanical trades, field service)
  • Indicate the average number of technicians OR service jobs you coordinated per day: (example: __ technicians or __ jobs)
  • List the scheduling, dispatch, or service management systems you have used:

Experience:

  • service coordination, dispatch, or scheduling: 2 years (preferred)

Licence/Certification:

  • Class 5 driver's licence (preferred)

Work Location: In person

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