Parts and Accessories Representative

Overview

We are offering you the chance to join an award-winning RV dealership located in Balzac, Alberta providing a wide variety of trailers and motorhomes to RV enthusiasts across Canada. The Parts and Accessories Associate is responsible for providing exceptional customer service and support in our retail parts store. This role involves assisting clients in finding the right parts and accessories for their recreational vehicles, managing inventory, and ensuring the parts department operates smoothly and efficiently.

Duties

• Customer Service: Greet clients warmly and assist them in identifying and locating the parts they need. Answer questions and provide expert advice on RV parts and accessories. Ensure the parts counter feels welcoming and efficient.
• Sales: Promote and sell parts and accessories to customers. Process transactions accurately and efficiently using the store's point-of-sale system. Identify opportunities to cross-promote additional products and services which may be of interest to the client.
• Inventory Management: Maintain accurate inventory records. Receive, unpack, and store incoming parts and supplies. Conduct regular inventory counts and report discrepancies to the Parts Manager.
• Product Knowledge: Stay up-to-date with the latest RV parts and accessories. Attend training sessions and online workshops as required to enhance product knowledge.
• Merchandising: Arrange and display parts and accessories in an organized and visually appealing manner. Ensure shelves are stocked and products are easy to find.
• Order Fulfillment: Process customer orders, including special orders and backorders. Notify customers when their orders are ready for pickup or delivery.
• Communication: Collaborate with other departments, such as Service and Sales, to ensure customer needs are met. Communicate effectively with suppliers and vendors regarding parts availability and pricing.
• Safety and Cleanliness: Maintain a clean and safe work environment. Follow all safety protocols and procedures.

Skills

• Strong sales, customer service, and strong verbal and written communication
• Basic computer skills and familiarity with inventory management systems.
• Ability to lift and carry heavy parts and equipment.
• Attention to detail and strong organizational skills.
• Knowledge of RV parts and accessories is a plus.

The Ideal Candidate

• You love the camping and RV lifestyle and want to help others enjoy their adventures, whether they're brand new or seasoned veterans.
• You are flexible and adaptable, able to thrive with varying schedules, workloads, and seasonal demands.
• You have a strong desire to grow your knowledge through self-directed learning, training, and hands-on experience.
• You are a natural problem solver who enjoys identifying issues and providing practical solutions.
• You take pride in delivering excellent customer service and building lasting relationships.
• You work well in a team environment, collaborating across departments to meet customer needs.

Working Conditions

• Full-time position with regular store hours, including weekends and some holidays.
• Physical requirements include standing for extended periods, lifting heavy items, and working in a sometimes fast-paced environment.

Benefits

• Competitive salary with opportunity for overtime
• Health and dental plan
• RSP matching
• Employee discounts on parts and accessories
• Opportunities for career advancement and professional development

Job Types: Full-time, Permanent

Pay: $20.00-$24.00 per hour

Expected hours: 38 – 44 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Flexible schedule
• On-site parking
• RRSP match
• Store discount
• Vision care

Work Location: In person