Client Relations Coordinator

2 days ago

Ottawa, Ontario, Canada Valen Homecare Ltd Full time

Client Coordinator

Location: Ontario (with potential travel outside the province)

Company: Valen Homecare Ltd.

Position Type: Entry-Level (Healthcare background required)

About Us

Valen Homecare Ltd. is a compassionate and client-focused homecare agency dedicated to enhancing the quality of life for individuals and families. We are currently seeking a Client Coordinator who is detail-oriented, bilingual, and passionate about delivering exceptional client service.

Position Overview

The Client Coordinator will serve as a key liaison between clients and our organization, ensuring smooth communication, accurate data management, and personalized support. This role is ideal for someone with a healthcare background who is eager to grow in a client-facing position.

Key Responsibilities

  • Act as the primary contact for clients, addressing inquiries and ensuring high levels of satisfaction
  • Accurately perform data entry to maintain and update client records
  • Analyze client needs and recommend tailored service solutions
  • Identify upselling opportunities to enhance client care packages
  • Maintain professional and courteous phone communication
  • Collaborate with the sales team to improve client engagement and service delivery
  • Provide bilingual support (English and French) to serve diverse client populations
  • Build and maintain strong client relationships through proactive follow-ups
  • Follow up on leads and referrals to support business growth
  • Coordinate and participate in community outreach events
  • Maintain relationships with partner organizations
  • Handle client consultations and inquiries
  • Support the onboarding process for new clients
  • Be open to travel outside Ontario when required

Qualifications

  • Experience in customer service or a related field (preferred)
  • Strong attention to detail and data entry accuracy
  • Bilingual in English and French (highly desirable)
  • Excellent verbal and written communication skills
  • Familiarity with upselling and client engagement strategies
  • Analytical thinking with a client-centered approach
  • Strong organizational and multitasking abilities
  • Professional, empathetic, and service-oriented demeanor
  • Degree in Social Work, Communications, or a related field

Preferred Experience

  • 1–3 years in outreach or client relations
  • Experience in healthcare or senior care environments
  • Familiarity with CRM systems and event planning

Recommended Certifications

  • Certified Client Coordinator (CCC): Communication, problem-solving, and customer service
  • Certified Medical Administrative Assistant (CMAA): Scheduling and patient interaction
  • HIPAA Certification: Compliance with privacy regulations
  • Client-Centered Care Training
  • Infection Control & Emergency Preparedness

Why Join Us?

At Valen Homecare Ltd., we believe in heartfelt care—where home is. Join a team that values compassion, professionalism, and personalized service. Make a meaningful impact in the lives of our clients and grow your career in a supportive environment.

Apply today and be part of something truly special.

Job Type: Full-time

Pay: From $44,418.91 per year

Application question(s):

  • How soon can you start?
  • Are you available for an interview on to following dates? Oct 20,21,22,23,24,25 and please specify the time.

Language:

  • French (preferred)

Location:

  • Ottawa, ON (required)

Willingness to travel:

  • 100% (preferred)

Work Location: On the road

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