Domestic Admission Advisor

Job description:

Job description

Position Title: Domestic Admission Advisor (Sales)

Reports to: Director of Student Recruitment

Location: Toronto, ON

About IBU

The International Business University (IBU) is a new and unique teaching-focused university specializing in business education. IBU is a purpose-driven university designed to deliver a set of competency-based, structured programs in a learning environment that links students directly with business and related work settings through involvement in scholarship and research directed at real work issues and challenges. Our faculty have a passion for teaching and mentoring; a curiosity about and willingness to engage in building a new institution; and a natural affinity for collaboration and the practical application of knowledge.

Position Summary

The Admissions Advisor for domestic students will join the Student Recruitment & Strategic Partnerships Team and report to the Director of Recruitment, Admissions & Partnerships. As the primary point of contact for prospective domestic undergraduate and graduate students, the role involves providing information about the university, its programs, and admissions processes. This role is critical to IBU's student enrolment growth, involving lead management and direct engagement with potential domestic students throughout the recruitment process.

Key Accountabilities/ Duties

• Use excellent sales and customer service skills to promote the Bachelor of Commerce (BCOM) and Master's of Business Administration (MBA) programs to prospective students via phone, email, and text to secure enrollments.
• Guide prospective students using a consultative process through the admissions process, requirements, options with respect to financial aid, scholarships with the goal of determining if the program is a fit for their educational needs.
• Achieve daily efficiency metrics pertaining to lead follow up policy, daily call volume, new applications, and document collection along with achieving quarterly and yearly assigned enrollment targets.
• Build and manage an active pipeline of leads through personal outreach and generating referrals
• Support and participate in all conversion activities as well as public outreach to prospective students.
• Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system and regularly audit the database to make sure that the student statuses align with their situation and progress.
• Report on the effectiveness of recruitment strategies, implementing improvements as required to ensure their accuracy and relevance to prospective students.
• Implement an email strategy designed to re-engage leads that have fallen to inactive statuses.
• Other related duties as required.

Required Qualifications and Skills:

• An undergraduate degree or equivalent combination of education and experience.
• A minimum of 3-5 years of sales experience in college/university student recruitment or related fields, with proven customer service expertise (phone sales/business development preferred).
• Knowledge of or experience with Ontario's higher education system and financial aid processes.
• Proficiency in French is considered an asset
• Strong critical thinking, decision-making, and problem-solving abilities.
• Proven goal orientation with demonstrated ability to meet and exceed sales targets.
• Strong communication and interpersonal skills, effectively interacting with parents, students, and university personnel.
• Ability to work evenings and weekends as required by business needs.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and experience with CRM systems is preferred.
• Excellent attention to detail and ability to manage multiple tasks and deadlines.

IBU values and embraces diversity, equity and inclusion as fundamental to our mission to educate students for career success in the business world today. Our desire is to ensure that our institution is a welcoming, inclusive, respectful and safe environment for everyone, as an institution operating on traditional lands of Indigenous Peoples and communities, IBU recognizes its obligation as a member of the Ontario postsecondary system to join the path of reconciliation with Indigenous People.

We are an Equal Opportunity Employer. If you require disability-related accommodation to participate in the recruitment process, please contact us and we will be happy to accommodate your needs under the Ontario Human Rights Code.

If you are interested in this opportunity, please submit your resume in PDF format. See our website for further information about this new and exciting university.

Applications will be reviewed and considered as they arrive. While we appreciate all applications, we regret that we can only contact those candidates selected for an interview. We thank all applicants for their submissions.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Experience:

• Domestic Recruitment: 2 years (preferred)
• Direct sales: 3 years (preferred)

Language:

• Do you speak French? (preferred)

Work Location: In person