Guest Service Representative

4 days ago

Moncton New Brunswick EAP Canada InnVest Full time

Primary Responsibilities:

  • Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with reservation center.
  • Handles departmental accounting of monies, receipts, guest accounts and other
    forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

Health and Safety:

  • Follow hotel safe work procedures and policy, including the use of personal protective equipment.
  • Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
  • Report all injuries or illnesses to a supervisor or manager immediately.
  • Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.

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