Research and Data Analyst, Programs

Reports To: Director of Programs & Impact

Term: Temporary; Until March 31, 2026

Salary: Supervisory Level; $65,805 – $77,174

Hours of Work: Mon–Fri, up to 37.5 hours/week

Work Location: Hybrid or Remote

About Kelowna Women's Shelter:

Kelowna Women's Shelter is committed to supporting women and children impacted by abuse by providing safe housing, programs, and community resources. We strive to empower individuals, strengthen families, and enhance community well-being through trauma-informed and evidence-based services.

Position Summary:

The Research and Data Analyst, Programs supports the Shelter's mission by conducting program-related research, analyzing service delivery models, and optimizing data systems to inform strategic decisions. This role ensures that programs—including Transition Housing, Second Stage Housing, the 24/7 Help Line, PEACE, and the Community Voucher Program—are effectively tracked, evaluated, and continuously improved. The analyst generates insights that enhance service delivery, support funding applications, and contribute to long-term impact measurement.

Key Responsibilities:

• Evaluate programs continuously and develop strategies to improve efficiency, effectiveness, accessibility, participant satisfaction, and community partnerships using CRM platforms (e.g., Nucleus).
• Analyze client journey data from intake to exit to identify gaps, trends, and opportunities for improvement.
• Develop and refine data collection and service documentation models across all programs.
• Conduct research on best practices, emerging trends, and evidence-based models in trauma-informed care and shelter services.
• Collaborate with program leads to define meaningful metrics, outcomes, and data collection strategies.
• Align CRM system fields and workflows with organizational goals and funder requirements.
• Support grant writing and reporting through data insights and research.
• Build and maintain dashboards and visualization tools to monitor program performance and client outcomes.
• Prepare internal reports, briefing materials, and presentations for leadership and stakeholders.
• Facilitate recurring data review meetings and track follow-up actions.
• Maintain internal documentation and knowledge repositories related to data systems and research findings.

Competencies:

• Insight-Driven: Transforms complex data into clear, actionable insights that drive program excellence and inform program decisions
• Program Evaluation & Innovation: Designs and supports evaluation strategies that not only measure success but inspire innovation ensuring programs remain responsive, effective, and client-centered.
• Ethical Data Stewardship: Upholds the highest standards of privacy, integrity, and ethical responsibility in managing sensitive client and organizational data
• Agility & Initiative: Responds with creativity and resilience to evolving program needs, technological shifts, and opportunities for growth—always keeping impact at the forefront.
• Results-Driven Accountability: Owns the outcomes—tracking performance, ensuring compliance, and delivering insights that support service delivery, funding compliance, and long-term sustainability
• Tech-Enabled Solutions: Gets excited about the power of CRM platforms, dashboards, and tools to streamline processes, enhance consistency, reporting, and support real-time decision-making
• Collaborative Impact: Builds strong partnerships across program teams to co-create metrics, share learnings, and strengthen collective impact efforts

Skills & Experience:

• Experience in nonprofit program evaluation, data analysis, or systems design.
• Familiarity with trauma-informed service models and client confidentiality standards.
• Proficiency in CRM platforms and data visualization tools.
• Strong research skills and ability to translate data into actionable insights.
• Understanding of funding compliance and reporting requirements in the Canadian nonprofit sector.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and comfortable working independently and collaboratively.
• Experience with project tracking tools and collaborative platforms (e.g., Microsoft Teams, SharePoint, Asana, Excel).
• Experience with program logic models, outcome measurement, and Collective Impact Results Framework is an asset.
• Experience with Client Record Management platforms and optimization (e.g., Nucleus).

Preferred Qualifications:

• Post-secondary education in Data Analytics, Social Sciences, Public Administration, or related field.
• Experience working in a nonprofit or social services environment.
• Knowledge of Canadian privacy laws and ethical data handling practices.
• Familiarity with program evaluation frameworks and logic models.
• Experience supporting grant applications or funder audits through data insights.

Additional Requirements:

• Satisfactory Criminal Record Check required.

Hours of Work: 37.5 hours per week.

Salary: $65,805 per annum

Benefits:

• Dental
• Extended Health Care
• Pension Plan
• Long Term Disability
• Outside of Canada Emergency Travel Insurance
• Employee Family Assistance Program
• Wellness Discounts
• Kelowna Women's Shelter Thrift Store Discount

Why Join Us:

Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

How to Apply:

If this sounds like the opportunity you've been waiting for, we'd love to hear from you Please send your resume and a thoughtful cover letter explaining why you're the perfect fit for this role.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference

We acknowledge that the Kelowna Women's Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.

Please visit our careers page to see more job opportunities.