IT Support and Data Analyst

Who We Are:

arc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for, and we are excited to be expanding our team to help us accelerate our impact

We're Hiring

We are now accepting applications for an IT Support and Data Analyst to join our growing IT department.

The IT Support and Data Analyst will provide IT support to staff and managers, assisting with software, hardware, and network-related concerns to ensure smooth and secure operations across the organization. The IT Support and Data Analyst is responsible for ensuring the accuracy, reliability, and integrity of data across systems and processes. This role involves analyzing data to identify issues, implementing solutions to improve data quality, and supporting the agency's use of our Client database / Client Case Management Systems.

Hours / Schedule:

Full-Time, Permanent

40 Hours per week.

Responsibilities:

As an IT Support and Data Analyst, you will lead the management of data and user experience within our Client Database and Client Case Management Systems. This role focuses on ensuring data accuracy, optimizing system usability, and supporting staff and managers with IT and network-related needs to drive continuous improvement and service excellence.

Responsibilities Include:

• Managing the data and user-experience with the client database and case file management systems.
• Supporting staff and managers with IT support and with our network
• Maintain and support Microsoft 365 tools, including Teams, Outlook, and SharePoint.
• Troubleshoot and resolve issues related to digital platforms and internal systems.
• Deliver training on Microsoft Teams, Outlook calendars, and other digital tools.
• Administer the Learning Management System (LMS), organize training content, and support staff learning initiatives.
• Use Power BI, Excel, and Power Query to create dashboards and reports that support strategic planning.
• Manage and analyze datasets; export and manipulate CSV files for reporting and insights.
• Prepare qualitative and quantitative reports for internal use and external funders.
• Maintain agency websites, with a focus on WordPress administration and content updates.
• Ensure data accuracy and reliability across systems.
• Draft quality assurance reports and support compliance with agency standards and policies.
• Provide technical training to staff and contribute to internal capacity building.
• Engage in ongoing professional development and support the growth of others.

Preferred Education and Experience:

Educational requirements:

Diploma or Degree in Data Analyst, Information Systems or a related program (Computer Science, Data Science, Statistics).

To be successful in your role, you'll also need:

• Experience with Microsoft 365 Environment, Power BI, Excel, Power Query, and case management systems.
• Proficiency in exporting and managing CSV files.
• Strong understanding of data transformation, reporting, and visualization techniques.
• Strong understanding of Transform Database and Client Case Management System.
• Familiarity with LMS platforms and WordPress website management.
• Ability to deliver effective training and support to diverse teams.
• Proven ability in critical thinking and problem-solving, with a proven track record of interpreting complex data to identify patterns and trends effectively
• Proven ability to effectively communicate their findings to both technical and non-technical audiences through presentations and reports.
• Strong organizational, planning and time management skills.
• Proven ability to function independently and frequently under pressure, while effectively managing multiple concurrent projects, assignments and tasks requested from multiple sources.

Other Requirements:

Given the nature of our work, please note that all shortlisted candidates:

• Need a valid BC Driver's License, regional insurance, and a reliable personal vehicle.
• Must undergo a screening process, including a criminal record search.

Wage / Benefits:

$55,000-$60,000 per hour based on experience and education.

Upon successful completion of a trial period, this position is eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long-term disability plan, and RRSP or TFSA contributions); as well as accrued vacation and sick time at 5.8% - above BC Employment Standards

Why we're an employer of choice

Like most in the social services sector, arc programs is an equal-opportunity employer. We embrace diversity and ensure everyone on the team demonstrates cultural safety and sensitivity of all populations we serve.

But we believe there's more to our work culture that promotes high levels of employee satisfaction and retention…

We are inclusive.

We use an anti-oppressive lens to inform our work with folx of all cultures, races, ethnic backgrounds, disabilities, neurodiversity, sexual orientation, gender identity and expression, socio-economic status, religions, and other oppressions to enhance our approach to equality.

We are ever-evolving.

We recruit and retain highly skilled staff and support their development through training, education,

research, best practices, and innovation.

We foster a culture of continuous learning, utilizing a two-eyed seeing approach – incorporating the strengths of western knowledge and Indigenous Knowledge: ways of knowing, doing and being – while engaging meaningfully with the provincial community social services sector, Indigenous communities, and agencies.

Discover more about our agency services and work culture at

If you feel a connection to our values and work, we'd love to hear from you

Click the "Apply for This Job" Button.

We appreciate your interest, but kindly note that due to the high number of applications we receive, only shortlisted applicants will be contacted.

We acknowledge that arc programs is situated in the ancestral, traditional and unceded territories of the Syilx peoples in the Okanagan and West Kootenay region. We also acknowledge the Métis and Inuit peoples who reside in these regions.