Insurance Advisor

11 hours ago

Calgary, Alberta, Canada Western Financial Group Full time $50,000 - $70,000 per year

Truthfulness | Fairness | Value | Loyalty

At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada's Best Employers.

Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive

Join our team and experience the Western difference – where caring for our customers, communities and team members is our passion

CONTACT CENTER - INSURANCE ADVISOR

Are you looking for a flexible, work from home opportunity? Our Contact Centre is hiring remote Contact Centre Insurance Representatives

Our Insurance Advisors are responsible for proactively meeting customers' needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.


Here is what a typical day looks like

  • Manage incoming call queues and maintain low wait times
  • Answer customer inquiries, striving for one touch resolution for the customers
  • Optimize sales opportunities in each call, while prioritizing customers' needs
  • Quickly access information from online databases to complete customers transactions
  • Make outbound calls for customer policy renewals and account reviews
  • Adapt your sales strategy based on the nature of your call, and customers priorities


The value you bring

  • Level 2 General Insurance License required
  • 2-3 years in a sales or customer service role with demonstrated passion for exemplary customer service
  • Professional experience building rapport with customers on the phone and over email 

Location: Remote in Alberta 

Hours: Full Time – 37.5 hours/week

  • Mon-Friday 7am-7pm PST
  • Saturdays 9am-5pm PST

Salary Range: $50,000 - $70,000

Requisition: 82363

At Western, we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.

If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at  or reviewing Careers Page on our website.

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.

For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation.

Note: Please review the Internal Application Policy on WestConnect

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