Territory Manager

About Edge

Edge Imaging is the leading Canadian school Photography Company. Edge is made up of over 400 employees with countless years of digital capture and school photography experience. Our state-of-the-art photo lab and customer care centre are located in Burlington, Ontario. Servicing over 2,300 schools across Canada. Edge Imaging is committed to prompt, efficient, friendly service and quick turnaround times.

We proudly remain 100% Canadian owned and operated. As a result of our growing business, we are looking for a talented, dedicated and enthusiastic individual to join our team.

Role Summary:

As a Territory Manager with Edge Imaging Inc., you are responsible for providing exceptional customer service, renewing your existing business and selling the Edge Imaging brand, products and services. Each year you will be tasked with growing Edge Imaging business in line with company vision and values. You will establish plans and strategies in partnership with your sales colleagues and management to expand the customer base in each of the respective territories that you are selling in.

The role demands an individual who is personable, strategic, organized, and works efficiently and effectively. This role reports directly to the Regional Sales Manager. The ideal candidate should be willing to consistently collaborate with their Regional Sales Manager (RSM), other Territory Managers (TM) and other Edge employees and departments to optimize marketing and sales opportunities. The Territory Manager is also held accountable to ensuring that the Company's CRM system is fully utilized.

Responsibilities:

The duties of the Territory Manager include but are not limited to the following:

Team:

• Hire and mentor a team of locally based photographers to ensure that they are properly representing the Edge Imaging brand in both areas of professionalism and photography quality
• Ensure photographers receive the proper company provided training across the core photography programs throughout the year
• Schedule your photographers throughout the year to meet the demands of your customer photography schedules

Service/Renewals:

• Successfully renew existing customers on an annual basis
• Provide exceptional and smart customer service throughout the year to ensure that customers are happy
• Continually build relationships with photo decision makers and other key contacts (secretary, yearbook advisor etc.)

Sales:

• Develop a comprehensive understanding of the competitive landscape of the territory, including a detailed analysis of all competitor programs and offerings, and creates competitive analysis summaries to assist in presentations to prospects
• Implement key account acquisition and account retention plans
• Drives sales growth principally by means of creating strong one on one personal relationships with the appropriate school authorities who are the decision makers for school pictures
• Develop a thorough understanding of the Edge Imaging Brand, photography and yearbook products and services and effectively promote the same in the territories assigned
• Promote and sell the Company's products and services to a specified list of prospects as may be directed by the RSM
• Make regular contact with prospects, secure and make sales presentations, answer questions, prepare competitive analysis in collaboration with the Marketing Communications team, and always be establishing and building meaningful relationships that result in prospects signing Edge Imaging sales and service photography agreements
• Assess competitor strengths and weaknesses on an ongoing basis for the purpose of implementing successful sales strategies
• Communicate competitive findings back to the Marketing Communications department, allowing findings to be shared with the entire sales team
• Works with the RSM to obtain the necessary training, coaching, motivation, and inspiration to achieve sales objectives
• Assist in retention efforts once prospects have been signed
• Participate in all sales team activities
• Participate at conferences and events where prospects will be in attendance and where Edge Imaging is represented

Reporting:

• Utilize the Company's reporting systems appropriately, including internal production systems and CRM systems to provide detailed and accurate reporting of activities to management
• Provide regular updates of sales calls, funnel activities and other performance-based reporting as requested by management

Financial:

• Manage sales offerings smartly in conjunction with the RSM and management
• Responsible for the attainment of mid-year and annual sales targets

Other:

• Offer input and suggestion on annual marketing and sales strategies
• Ensure CRM system data and account information are up to date
• Create and conduct proposal presentations and Request for Proposal (RFP) responses
• Actively participates in professional development activities to build product knowledge and sales skills, including the active participation in Company Sales meetings
• Adhere to all company policies, procedures and business ethics
• Special projects as assigned

Relationships and Roles:

Internal / External Cooperation

• Always demonstrate and act with professionalism in the areas of personal character, commitment, organization, selling skills, and work habits
• Communicate well with both Edge Imaging team members and prospect customers
• Commitment to ongoing personal growth and development
• Maintain regular and consistent contact with all key accounts and on a less frequent basis all remaining accounts in the territory to ensure high levels of client satisfaction
• Ability to interact and cooperate with all company employees.
• Work closely with the Sales and Marketing Communications teams for inside sales support, ensuring quality content that is brand aligned is always provided to prospects
• Use of good judgment and an ability to balance both the customers' and the company's best interest
• Excellent composure under pressure
• Sound and timely decision making
• Strong team player and leadership skills
• Commitment to process improvements to improve both customer experience and organizational efficiencies

Qualifications:

• Strong organization and time management skills demonstrated though consistent contact with accounts
• Proven ability in meeting sales targets preferably in school photography
• Demonstrates and acts with professionalism in the areas of commitment, organization, selling skills, and work habits
• Strong client focus and maintaining client satisfaction
• Skilled in problem solutions both internally and externally
• Strong negotiation skills and proven ability to close deals
• Interpersonal skills reflected in ability to work with all levels of employees
• Demonstrated commitment to professional development
• 5 years sales experience selling to the Education sector
• College diploma or equivalent
• Good communication skills, both written and verbal in English and French an asset
• Must be legally able to work in Canada
• As this position involves working with children in a school setting, successful applicants must pass a Vulnerable Sector Search
• As per Edge company vaccination policy, all team members are encouraged to be fully vaccinated against COVID-19

We would like to thank all applicants in advance. Should you be selected for an interview you will be contacted directly. Edge Imaging is committed to diversity and accessibility. Should you require an accommodation due to disability please contact hr and we will work towards a solution.