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Night Auditor

2 weeks ago

Delta BC VK B, Canada Delta Hotels by Marriott Vancouver Delta Full time

Delta Hotels by Marriott Vancouver Delta is looking for Night Auditor to join our team of hospitality professionals

At Delta by Marriott, we believe in taking care of our people, so they will take care of our guests. We are looking for someone who understands the meaning of true hospitality, which is about building connections with our guests, understanding, and exceeding their expectations, and making a positive difference in their travel experience.

The Night Auditor will be the first point of contact and the first impression for guests. Night Auditors are responsible for reconciling the day's transactions in addition to checking in and out guests efficiently, ensuring they have all they need for a great stay. The successful candidate should be focused on providing efficient service and creating memorable experiences by making meaningful connections with our guests. We are looking for people with a friendly, outgoing attitude, and the ability to personalize guest experiences.

Job Requirements:

  • Reconcile the daily transactions
  • Provide outstanding customer service
  • Promote and acknowledge guest participation in Marriott Rewards and provide benefits to all members
  • Knowledge of the surrounding area to give directions and recommendations to guests

  • Handle any guest requests/problems and satisfy their needs within acceptable guidelines

  • Create and maintain a positive and productive atmosphere at the desk; have good working relationships with managers and associates in other departments

  • Ensure the work area is clean, neat, and well organized Must be adaptable and flexible
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • Calm, organized work ethic with the ability to prioritize and meet deadlines

Qualifications and Attributes

  • High school diploma/Secondary qualification or equivalent
  • One-year front desk/guest service experience is strongly preferred
  • Proficiency in Opera is preferred but not essential
  • Must speak fluent English
  • Ability to work night shifts (11:00pm-7:00am)
  • Ability to work weekends including stat holidays

What We Offer...

  • Competitive starting wages

  • Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs.

  • Professional development training. You can take all the training you want/to need, and we'll satisfy your eagerness to learn and grow with us.
  • A robust group benefits package for all part-time or full-time team members that include access to all employee assistance programs that support mental, financial, physical, and emotional well-being.