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Coordinator, PEC Shared Services
2 weeks ago
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that's expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada's Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - We're committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Lead, PEC Shared Services, this position is responsible for handling customer inquiries and requests received from Regional employees, service providers and the public across a variety of communication channels, resolving concerns, communicating advice, and actioning a wide range of administrative requests related to People, Equity and Culture (PEC) subject matter areas.
WHAT YOU WILL BE DOING
• Acts as a first point of contact, providing administrative and general support to the Shared Services Centre in PEC, responding to general PEC process-related inquiries, researching and compiling background material and communications, and redirecting Regional staff and external candidates to the appropriate contacts, as required.
• Advises on collective agreements and PEC policies, within their breadth of knowledge, escalating specialized issues, as required.
• Assists employees with navigating PEC tools, resources, and policies.
• Collaborates with centres of expertise in PEC to ensure smooth service delivery and accuracy in information.
• Supports talent acquisition activities, including greeting candidates, assisting with testing, conducting background checks, and preparing employment verification letters.
• Processes new hire onboarding documentation and produces various letters, as required.
• Supports grievance processes including tracking, scheduling Step 3 grievances, reporting, and documentation related to arbitration and settlements.
• Provides administrative and procedural support for employee terminations initiated by the Region.
• Manages employee files and records in compliance with leglislation and corporate standards.
• Assists PEC branch staff with records management advice and support, escalating to corporate information management, as required.
• Generates various PEC reports and assists with employee listening survey administration, and generating standard and ad hoc reports to support business and compliance needs.
• Prepares and submits periodic reports to union representatives as required.
• Assists in planning and executing various employee engagement events.
• Maintains adequate level of basic office supplies and related equipment, escalating non-standard requests to the Lead as required.
• Contributes to the continuous improvement of PEC processes, systems, and knowledge base resources within the PEC Shared Services model.
WHAT WE ARE LOOKING FOR
• Successful completion of a Community College Diploma or approved equivalent combination of education and experience.
• Minimum two (2) years experience in a human resources operation including progressively responsible administrative experience.
• General knowledge of relevant Employment and Human Services legislation, acts and regulations.
• Knowledge and understanding of a unionized work environment.
• Ability to demonstrate the Region's core competencies.
• Advanced skills in virtual platforms and MS Office Suite including the use of virtual platforms.
• Demonstrated experience in organizing meetings, including preparation of agendas, taking minutes, documentation, and circulation of minutes with attention to detail and accuracy.
• Knowledge of general office procedures, preparing documents and records management practices.
• Excellent interpersonal skills and ability to connect with a range of internal and external stakeholders while focusing on fostering collaborative work relationships.
