IT Support Specialist

Your opportunity

By joining the Kardium team, you can help make a difference in the lives of millions around the world. We have developed a ground-breaking medical device for the diagnosis and treatment of the most common heart rhythm disorder, atrial fibrillation – which can cause stroke, heart failure, and other heart-related complications.

Kardium's mission is to deliver the best treatment for atrial fibrillation. To achieve this, we have developed The Globe Pulsed Field System – a revolutionary solution designed by our world-class technical team. The Globe System offers strong, unique, and customer-valued advantages over other treatments on the market, and leading physicians are already using it and helping to share our story.

We have obtained FDA approval and officially begun the commercial launch of the Globe Pulsed Field System. This is a pivotal and exciting time in our journey, as we bring this life-changing technology to patients

Reporting to the Team Lead, IT Service Management, the successful candidate will have the opportunity to be a part of a growing IT team, as we build the systems and processes needed to support our staff and become a public company over the next few years.

Please note, this opportunity is an
on-site
work arrangement, located in Burnaby, BC. Due to the nature of our manufacturing operations, this role involves a rotating or variable schedule. Evening shifts and weekend coverage are part of the regular responsibilities. Candidates must be prepared to adjust their availability based on operational demands and support schedules. Occasional work on statutory holidays may also be required.

Your Responsibilities Will Include

• Providing day-to-day technical support for Kardium employees.
• Managing end-user accounts and permissions across IT systems.
• Onboarding of new employees and contractors.
• Assisting employees with software and hardware setup and configuration.
• Sourcing and installing new equipment.
• Managing and maintaining AV solutions in meeting rooms.
• Supporting technology enablement for building management system
• Providing input on IT requirements.
• Perform other related duties as assigned.

What you bring to the team

Our Kardium team is smart, creative, and passionate about creating cutting-edge medical devices to help improve people's lives. We work within a collaborative environment based on trust and respect. And we understand that only by working together can we solve the unsolvable.

You will be successful in this role because you possess these attributes:

• At least 2 years of experience as an IT Support Specialist
• Familiarity with hardware/software installation and configuration.
• Knowledge in installing and troubleshooting desktop/laptop hardware and peripherals.
• Working knowledge of server administration, network switches, firewalls.
• Working knowledge with M365.
• Ability to provide IT problem solving and support desktop operating systems and applications.
• Good communication skills, both orally and written with both internal and external contacts and the ability to work with all levels of the organization.
• Strong analytical and problem-solving skills.
• Certifications like Microsoft 365 Azure, Microsoft Azure, CCNA would be considered as an asset.

Compensation
Kardium has listed the total cash compensation range (base salary + 5% RRSP contribution) that we expect to pay applicants for this role, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, and business or organizational needs. For candidates with more or less experience than listed above, the pay range will be adjusted.

As a permanent employee, you will also participate in Kardium's stock option plan.

• $61,000 - $75,000 (CAD Annually)

Your Benefits & Well-being

Life at Kardium

What makes us a great place to work?

• Our Purpose
• Our People
• Our Culture

At Kardium, we embrace diversity of background, experience, and perspective and we're committed to inclusion and equity at every level. We encourage applications from all qualified candidates who represent the full diversity of all communities.

We collaborate with Employee Resource Groups (ERGs), as volunteer-led groups who share a common dimension of diversity and come together to provide support, education, and other opportunities across Kardium. Examples of our ERGs include Women ERG, Pride ERG, Race Ethnicity & Cultural Heritage (REACH) ERG, Truth & Reconciliation ERG, Persian Community ERG, Chinese ERG, Barangay Kardium (Filipino) ERG, and Irish ERG.

As part of your application, we encourage you to note if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). There will be an optional section in the application form where you can provide this information to the recruitment team.

And our employees think we are great too – check out Glassdoor to learn more