technical support specialist

3 days ago

Burnaby, British Columbia, Canada Delta-Q Technologies Full time $60,000 - $120,000 per year
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week
  • Education:
  • Expérience:
  • Education
  • Bachelor's degree
  • Work site environment
  • Industrial/commercial (general)
  • Tasks
  • Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
  • Read blueprints to determine dimensions of structure or system and material requirements
  • Assess client's needs and resources to recommend the appropriate goods or services
  • Develop reports and proposals to illustrate benefits from use of good or service
  • Deliver sales presentations
  • Use sales forecasting software
  • Estimate or quote prices, credit or contract terms, warranties and delivery dates
  • Provide input into product design where goods or services must be tailored to suit client's needs
  • Consult with clients after sale to provide ongoing support
  • Reach to clients after sale or signed contracts to provide ongoing support
  • Review and adapt information regarding product innovations, competitors and market conditions
  • Train customers' staff in the operation and maintenance of equipment
  • Provide clients with presentations on the benefits and uses of goods or services
  • Resolve product and service related problems
  • Troubleshoot problems related to equipment
  • Advertise and/or promote products, sales or services
  • Provide customer service
  • Supervise activities of other technical sales specialists
  • Design electrical and electronic components, systems and equipment
  • Conduct training sessions
  • Supervision
  • 1 to 2 people
  • Type of product
  • Industrial supplies
  • Computer and technology knowledge
  • Jira
  • Presentation software
  • Salesforce
  • Word processing software
  • Electronic mail
  • Spreadsheet
  • Database management
  • MS Excel
  • MS Office
  • MS Outlook
  • MS PowerPoint
  • MS Word
  • Adobe Suite
  • Zendesk
  • Enterprise resource planning (ERP) software
  • Parts specialization
  • Hardware
  • Specialization or experience
  • Green economy sector
  • Sales experience
  • Electrical and electronic equipment
  • Trade shows
  • Security and safety
  • Reference required
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Sitting
  • Personal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
  • Flexibility
  • Initiative
  • Creativity
  • Positive attitude
  • Experience
  • 5 years or more
  • Green job
  • Involves duties and responsibilities that lead to positive environmental outcomes
  • Workplace information
  • Hybrid
  • Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Financial benefits
  • Bonus
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Long term benefits
  • Long-term care insurance
  • Other benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site recreation and activities
  • Paid time off (volunteering or personal days)
  • Team building opportunities

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