Shift Scheduling Clerk

3 days ago

Windsor, Ontario, Canada County of Essex Full time
Shift Scheduling Clerk
(Temporary, Full-Time)Department: Essex-Windsor EMS
Location: Essex Civic Centre
Position type: Temporary, Full Time
Duration: 1 year
Posting #: EMS-05-26
Opening Date: January 13, 2026
Closing date: February 2, 2026
In a Nutshell:
The Shift Scheduling Clerk plays a key role in supporting a 24/7 EMS operation by maintaining staff scheduling systems and organizing staff and service credentials to ensure compliance with legislative and organizational requirements. This temporary position requires exceptional attention to detail, adaptability, and a strong commitment to customer service.

Day in the Life:
Under the department of the Manager, Human Resources and Administration, and with direct supervision from the Acting Supervisor, Scheduling, the Shift Scheduling Clerk is responsible for:
  • Daily scheduling duties, including but not limited to:
    • Updating the EWEMS schedule in the scheduling software to ensure adequate coverage, accurate absence tracking, and timely processing of time-off submissions.
    • Reporting overstaffing or understaffing issues to the Acting Supervisor.
    • Receiving and actioning scheduling requests from staff in alignment with collective agreement provisions, policy, or direction from the Acting Supervisor.
    • Coordinating replacement staffing for both scheduled and unscheduled absences, following applicable procedures and guidelines.
    • Monitoring scheduling data for compliance with relevant legislation, policies, and collective agreement provisions, and escalating discrepancies as required.
  • Daily administrative duties, including but not limited to:
    • Receiving and processing staff and service credentials; ensuring compliance and accurately filing documentation using the electronic HR filing system (HRI).
    • Monitoring document compliance in the HRI and reporting deficiencies to the Acting Supervisor.
    • Coordinating courier and mail services; receiving and distributing incoming deliveries.
    • Entering approved staff expenses (e.g. meal claims) into the payroll scheduling system.
    • Providing general reception coverage and responding to phone inquiries from internal and external stakeholders.
    • Performing other administrative duties or special projects as required.
All work must be carried out in accordance with the Occupational Health and Safety Act and its Regulations, as well as Corporate Safety policies and procedures. Required personal protective equipment must be worn and maintained, where applicable. What We Are Looking For:
  • 1-2 years of related scheduling and administrative experience.
  • Two-year college diploma in Business, Office Administration, or a related field (or equivalent combination of education and experience).
  • Demonstrated experience with workforce scheduling and time-keeping systems (e.g., Time Manager, Kronos, or similar).
  • Strong analytical and problem-solving skills, with the ability to adapt to changing priorities in a fast-paced environment.
  • Experience in a unionized environment and collective agreement interpretation.
  • Experience in a 24/7 operational environment is an asset.
  • Strong analytical and problem-solving skills with the ability to adapt to changing priorities in a fast-paced environment.
  • Proficiency in Microsoft Office applications, particularly Word and Excel (candidates may be required to complete proficiency testing).
  • Excellent communication and interpersonal skills, with the ability to build effective working relationships across departments.
  • Strong customer service orientation.
  • Superior organizational skills with a high level of accuracy and attention to detail.
  • Ability to remain calm and professional in high-volume and time sensitive situations.
  • Ability to interpret and follow written and verbal instructions.
  • Demonstrated ability to handle confidential and sensitive information in a professional manner.
  • Valid Ontario Class "G" driver's licence and access to a reliable personal vehicle.
  • Satisfactory vulnerable sector police clearance.
  • Demonstrated reliability and a strong attendance record.
  • Previous experience in this role or similar is considered an asset.
Selection Process:
Candidates who meet the minimum qualifications will be required to participate in a job-specific assessment, as outlined below:
  1. Microsoft Excel and Word Proficiency Test
Focus: practical skills aligned with job duties.
  • Excel tasks: data entry, formatting, basic formulas (SUM, IF), filters, sorting.
  • Word tasks: formatting a letter, using tables, correcting errors.
  • Typing tasks: Typing Speed assessment
  • Weight: 40%
  1. Scheduling Simulation Exercise
Focus: ability to make decisions based on rules (e.g., shift replacements, time off approvals,
collective agreement adherence).
  • Using a realistic scenario involving absences and shift coverage, candidates will be asked to review applicable rules, and then:
    • Identify gaps in the scenario schedule.
    • Apply proper replacement steps.
    • Document or explain decisions.
  • Weight: 30%
  1. Attention to Detail / Data Entry Accuracy
Focus: accuracy in entering data and spotting inconsistencies.
  • Candidates will be given data and dates and asked to identify errors and enter into a mock scheduling software.
  • Weight: 20%
  1. Customer Service / Communication Scenario
Focus: judgment and tone in verbal responses.
  • Example: Candidate will be asked to provide a verbal response to a paramedic inquiry.
  • Weight: 10%
Candidates must achieve a minimum overall score of 70% across all assessments to be eligible for consideration. Hours of Work:
40 hours per week, scheduled in 10-hour shifts. The schedule may include evening and weekend shifts as the service transitions to extended coverage. Applicants must be prepared to work a flexible schedule. Salary:
CUPE Band 2 ($ $39.58 Hourly) Application Process:
Qualified applicants are invited to apply online at the Career Opportunities section of our website at by 2:00 pm on Monday, February 2, 2026. Due to the volume of applicants, only selected applicants will be contacted.The County of Essex embraces diversity and inclusion in our workforce and workplace. We are committed to building inclusive teams and an equitable environment for people to be themselves. We encourage applications from all qualified candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodations through Information received relating to accommodation will be addressed confidentially. This information can be made available in alternate formats upon request.

Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act and will be used for this employment opportunity only.

  • Shift Scheduling Clerk

    2 days ago

    Windsor, Ontario, Canada County of Essex Full time

    Shift Scheduling Clerk (Temporary, Full-Time)Department: Essex-Windsor EMSLocation: Essex Civic CentrePosition type: Temporary, Full TimeDuration: 1 yearPosting #: EMS-05-26Opening Date: January 13, 2026Closing date: February 2, 2026 In a Nutshell:The Shift Scheduling Clerk plays a key role in supporting a 24/7 EMS operation by maintaining staff...

  • Clerk

    1 week ago

    Windsor, Ontario, Canada Hotel Dieu Grace HealthCare Full time

    Location:Windsor, ONPosting #: Position name:ClerkAvailable Spots:1Bargaining Unit:IBEWDepartment:HART HubAssignment:Status:Temporary Part-TimeRate of Pay:$ $31.76/hourShift:Days, Afternoons, WeekendsPosted Date: Deadline: Position Summary:Reporting to the Operations Manager, the Clerk provides clerical, receptionist and communication functions for...

  • Hotel Front Desk Clerk

    1 week ago

    Windsor, Ontario, Canada IIQAF Full time

    Company: IIQAF GroupIndustry: HospitalityLocation: Canada (On-site)Job Type: Full-time / PermanentPay: CAD 40,000.00 – CAD 55,000.00 per yearJob OverviewIIQAF Group is seeking a professional and customer-focused Hotel Front Desk Clerk to join our hospitality operations in Canada. As the first point of contact for guests, you will play a key role in...

  • Accounts Payable Clerk

    1 week ago

    Windsor, Ontario, Canada IIQAF Full time

    Company: IIQAF GroupIndustry: Hospital & Health CareLocation: Canada (On-site / Hybrid)Job Type: Full-time / PermanentPay: CAD 60,000.00 – CAD 65,000.00 per yearJob Overview:IIQAF Group is seeking a detail-oriented and experienced Accounts Payable Clerk (Healthcare) to support our hospital and healthcare finance operations in Canada. The successful...

  • PT Scale Clerk/Weigh person, Regional Landfill,

    1 week ago

    Windsor, Ontario, Canada County of Essex Full time

    Scale Clerk/Weigh person, Regional Landfill, Temporary (12-month contract)Department: Essex-Windsor Solid Waste AuthorityPosition Type: Part-time (See hours of work below)Location: Essex, OntarioPosting #: SWA-23-25Opening Date: December 16, 2025Closing Date: December 28, 2025 Role Snapshot (Our Elevator Pitch)Do you enjoy a balance of customer...

  • Shift Supervisor Trainee

    2 weeks ago

    Windsor, Ontario, Canada CVS Health Full time US$19 - US$28

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...

  • Shift Lead, FCA Stellantis, Windsor, ON

    7 days ago

    Windsor, Ontario, Canada Compass Group Full time

    Working Title: Shift Lead, FCA Stellantis, Windsor, ONEmployment Status: Full-TimeStarting Hourly Rate: $20.17 per hourAddress: 2199 Chrylser Center Drive Windsor ON N8W 3Y3New Hire Schedule: FLEXIBLE - 5 shifts a week 4-6-hour shifts and available to work days afternoons and midnights You might not know our name, but you know where we are. That's because...

  • Shift manager

    5 days ago

    Windsor, Ontario, Canada Tim Hortons Québec Full time

    Education:Expérience:EducationOther trades certificate or diplomaor equivalent experienceTasksEstablish methods to meet work schedulesRequisition food and kitchen suppliesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEnsure that food and service meet quality control...

  • Project Specialist, Night Shift Supervisor

    6 days ago

    Windsor, Ontario, Canada WM Full time

    DescriptionI. Job SummaryCoordinates all onsite activities at client location in relation to the storage, transportation and disposal of hazardous and non-hazardous wastes and other related services following federal, state & local regulations. Supervises and plans activities of onsite personnel. Serves as liaison between client and vendors in relation to...

  • Project Specialist, Day Shift Supervisor

    6 days ago

    Windsor, Ontario, Canada WM Full time

    DescriptionI. Job SummaryCoordinates all onsite activities at client location in relation to the storage, transportation and disposal of hazardous and non-hazardous wastes and other related services following federal, state & local regulations. Supervises and plans activities of onsite personnel. Serves as liaison between client and vendors in relation to...