Customer Retention Sales Specialist

1 week ago

Mississauga ON LX G, Canada Nutri-Lawn Toronto Full time

Join a Winning Team — Where "Save" is the Sale

We're expanding in 2026 and strengthening our Retention (Cancel) Team with true closers. If you thrive in fast-paced conversations, love objection-handling, and can turn "I'm cancelling" into "I'm staying," this role was built for you.

This is not a customer service role, it's a sales role. Your job is to protect revenue and relationships through control, discovery, negotiation, and closing the save.

Position Summary (Sales-First)

As a Customer Retention Sales Specialist, you'll own a pipeline of at-risk customers, uncover the real issue, present the right solution, and close a commitment to stay. You'll be measured by sales KPIs: Save %, revenue retained (ARR), re-churn avoidance, and pipeline execution.

What You'll Do

  • Own a book of At-Risk Revenue (ARR): prioritize accounts by urgency × impact × win probability
  • Sell the save: run discovery, isolate objections, negotiate targeted solutions, and close
  • Control the call: de-escalate with precision, set a simple plan, secure a time-bound commitment
  • Forecast & report: maintain clean notes, accurate staging, and tight CRM discipline
  • Partner to win: coordinate with Operations/Billing/Support to solve issues and prevent re-churn
  • Continuously improve: sharpen talk tracks, test offers, share wins, and iterate using data

What Success Looks Like in 2026

  • You consistently hit your monthly pipeline expectations and deliver ≥15% Save %
  • You outperform tiered goals through disciplined activity, conversion strength, and clean execution
  • You protect margin while still delivering a great customer experience
  • You become a reliable closer teammates learn from

Core KPIs

  • Save Percentage (Saved Revenue ÷ your ARR)
  • ARR retained and re-churn rate
  • Activity discipline (speed-to-engage, follow-ups, next-step set rate)
  • Forecast accuracy + CRM data quality (Salesforce or similar)

What You Bring

  • A closer's mindset, negotiation, objection handling, and calm control under pressure
  • Elite communication: confident, concise, customer-first
  • High energy with real empathy (especially in tough conversations)
  • Detail discipline: great notes, clear follow-ups, tight execution
  • Team mentality: you lift the room and contribute to a winning culture
  • CRM experience (Salesforce or similar) is an asset

We Offer

  • Competitive pay + benefits package
  • Incentives & bonuses for top performers (tiered monthly performance bonuses)
  • Career growth, fast-growing team with promotion opportunities
  • Referral bonus (bring great people with you)
  • Fun celebrations year-round + a culture that recognizes performance

Ready to Be the Difference?

If you're the type who can take a tense call, find the real issue, and confidently close a save, apply today and help us build the strongest retention team we've ever had in 2026.

Job Types: Fixed term contract, Seasonal

Contract length: 7 months

Pay: $19.00 per hour

Expected hours: 40 per week

Work Location: In person

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