Current jobs related to Customer Service Specialist-retention - Mississauga - ACHEV
-
Customer Service Specialist-retention
1 week ago
Mississauga, Canada Achev Full time**SUMMARY** Achev **Customer Service Specialist-Retention **for Peel Employment Ontario will provide follow up activities and documentation for the Employment Services program. Reporting to the Employment Services Coordinator-Retention, the **Customer Service Specialist-Retention **will be responsible for contacting assigned clients, data entry, updating...
-
Sussex es
2 weeks ago
Mississauga, Canada Achēv Full timeAt Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto...
-
Mississauga, Canada Staples Canada Full time: 1241816 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. If...
-
Retention Specialist Itinerant
4 weeks ago
Mississauga, Canada Achēv Full timeApply for the Retention Specialist (Itinerant) role at Achēv. At Achēv, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of...
-
Retention Specialist Itinerant
4 weeks ago
Mississauga, Canada Achēv Full timeApply for the Retention Specialist (Itinerant) role at Achēv. At Achēv, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of...
-
Retention Specialist
9 hours ago
Mississauga, Canada Loadlink Technologies Full timeAt Loadlink, we're searching for a Retention Specialist who excels at transforming customer challenges into opportunities for renewed commitment. As a leader in technology and logistics, we need someone who can connect with customers, understand their concerns, and clearly communicate the value that Loadlink Technologies offers. If you're experienced in...
-
Remote Retention Specialist — Customer Care
2 weeks ago
Southwestern Ontario, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, R, Canada Cogeco Connexion Full timeA telecommunications company is seeking a Retention Specialist to provide excellent customer service and enhance customer loyalty. This role involves handling customer inquiries, maximizing retention opportunities, and effectively resolving issues. Ideal candidates will have strong communication and negotiation skills, with at least one year of experience in...
-
Remote Retention Specialist — Customer Care
2 weeks ago
North Bay, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern, Canada Cogeco Connexion Full timeA telecommunications company is seeking a Retention Specialist for a remote position. This role focuses on providing exceptional customer service and maximizing retention opportunities by addressing customer inquiries and concerns. Ideal candidates will have strong communication and negotiation skills, as well as a background in customer service, to...
-
Remote Retention Specialist — Customer Care
2 weeks ago
Windsor, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern O, Canada Cogeco Connexion Full timeA telecommunications company is seeking a Retention Specialist for a remote role in Ontario. This position focuses on building customer loyalty by resolving service issues and maximizing retention opportunities. Candidates should have strong communication, negotiation skills, and previous customer service experience. A high school diploma is required, with...
-
Remote Retention Specialist — Customer Care
2 weeks ago
Eastern Ontario, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southw, Canada Cogeco Connexion Full timeA telecommunications provider is looking for a Retention Specialist to work remotely in Canada. The role involves managing customer inquiries about downgrading or disconnecting services while maximizing retention and sales opportunities. Candidates should have strong communication skills, a high school diploma, and previous customer service experience. The...
Customer Service Specialist-retention
2 weeks ago
**Summary**
Achev **Customer Service Specialist-Retention **for Peel Employment Ontario will provide follow up activities and documentation for the Employment Services program. Reporting to the Employment Services Coordinator-Retention, the **Customer Service Specialist-Retention **will be responsible for contacting assigned clients, data entry, updating notes, collecting and processing documentation as required by the program. At this time, this is a Work from Home opportunity with flexibility required to attend work in office as required by the program. Hours of work will be 11 am-7pm M-F (Training/onboarding will be in person, on-site 8:30-4:30pm for 2-3 weeks)
**DUTIES & RESPONSIBILITIES**:
**Duties & Responsibilities**:
- Enthusiastically engage with clients using Customer Service Principles to achieve performance-based funding and program targets and established reporting
deadlines
- Quickly assess clients needs and regularly discuss clients process and status with retention coordinator and colleagues for additional support and referrals as
needed
- Utilize the client/data management system for tracking clients scheduled check points activities including entering case notes, collecting and verifying
documentation for claim submission
- Collect, review, data entry and evaluate client information and service information with reference to Service Delivery Guidelines
- Assist with quality control of client files by verifying accuracy of data entered and notifying coordinator of discrepancies/concerns
- Update client tracker and initiate incentives, provide statistical reporting
- Complete file closures data entry requirement on approval
- Provide support and appropriate referrals to clients who identify as needing additional job retention coaching support
- Inform clients of the online tools and resources available to support work sustainability
- Provide general information and resources on job search strategies, workplace expectations, improve integration and any changes in a workplace setting
- Perform additional duties as assigned
**QUALIFICATIONS**:
- Some post-secondary education or additional training is preferred or demonstrated skills and experience
- Minimum 2+ years of customer service and data entry experience in a fast-paced professional environment handling multiple priorities
- Demonstrated ability to work with marginalized/diverse groups including: barriered youth, newcomer, aboriginal persons, persons with disabilities, persons with mental health and addictions issues
- Excellent technology skills (MS Office Suite, DocuSign, Adobe Acrobat,, etc.), experience using client/customer databases and aptitude to learn new technologies autonomously
- Excellent communication skills, both verbal and written
- Ability to follow guidelines and procedures for standardized outputs
- Proven ability to act professionally and maintain confidentiality, ensuring sensitivity to the needs and interests of project stakeholders
- Proven organizational skills coupled with the ability to handle multiple tasks, meet deadlines, and report on the status of work when requested
- Not-for-profit or settlement sector experience an asset
