Retail Recruiter

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

MISSION

The Retail Recruiter's mission is to attract, engage, and support retail leaders in hiring exceptional talent who bring Indigo's mission to life in our stores. Through strategic sourcing, collaborative partnerships, and a commitment to delivering an outstanding hiring manager and candidate experience, this role ensures our retail teams are staffed with capable, passionate, and ready leaders who drive business performance and bring the Indigo Experience to life.

KEY PERFORMANCE METRICS

• Candidate/ Hiring Manager Satisfaction
• Time to fill
• Interview-to-hire ratio
• Turnover/fast quits

KEY ACCOUNTABILITIES

Functional

• Manage the end-to-end recruitment process for General Manager and specific store leadership roles, including identifying, attracting, and supporting the hiring top talent.
• Proactively partner with hiring managers and HR Managers to understand staffing needs and develop targeted recruitment strategies and campaigns.
• Collaborate with Retail Leadership and HR team members across Talent Acquisition, Total Rewards and L&D to align recruitment efforts with workforce plans, talent strategies and organization priorities.
• Conduct detailed intake meetings with hiring managers to understand business specific needs and priorities for the role and establish detailed candidate profiles
• Collaborate with hiring managers to identify hiring committee participants and plan and facilitate hiring committee meetings.
• Create and post job advertisements across multiple platforms, ensuring alignment with Indigo's talent brand guidelines.
• Proactively source candidates through job boards, social media, networking events, direct sourcing, and employee referrals.
• Screen and assess candidates through resume reviews, phone or video interviews, and coordinate interviews with hiring managers and the hiring committee.
• Manage the applicant tracking system for assigned roles, ensuring accuracy and integrity of candidate information.
• Build relationships with active and passive candidates to maintain a strong pipeline of potential candidates and strengthen Indigo's reputation as an employer of choice.
• Stay current on market trends to ensure a competitive edge in talent acquisition. Educate candidates about Indigo's culture, values, and share position requirements to deliver a positive candidate experience.
• Manage post-selection processes, including reference and background checks, offer negotiations, and coordination of pre-boarding and onboarding activities.
• Engage selectively with external recruitment partners and agencies to support specialized roles while ensuring alignment with Indigo's talent brand and processes.
• Track and report recruitment metrics and identify opportunities for continuous improvement in processes, systems, and tools.
• Represent Indigo at career fairs, networking events, and online forums to expand reach and brand visibility in key markets.
• Collaborate with Talent Acquisition Manager to maintain and create hiring guides and talent acquisition tools for retail leadership.
• Ensure all recruitment practices comply with employment laws, regulations, and internal policies.

People

• Build strong partnerships with hiring managers by providing guidance, insights, and support to ensure a consistent and high-quality recruitment experience.
• Contribute to the development of others by sharing expertise, best practices, and feedback that enhance the team's overall recruiting capability.
• Model collaboration, accountability, and transparent communication to foster trust and alignment across HR, retail leadership, and the broader Talent Acquisition team.

Cultural

• Champion Indigo's culture by ensuring every hiring decision reflects the Guiding Principles.
• Promote an inclusive and welcoming candidate experience that celebrates diversity and strengthens Indigo's culture of belonging.
• Act as an ambassador for Indigo's talent brand, bringing curiosity, creativity, and care to every interaction with candidates and partners.

SCOPE

• Reports to: Director, HR - Retail
• Manager once Removed (MOR): Chief Administration Officer

KEY RELATIONSHIPS

Internal:

• Retail Leaders
• HR Manager Team
• Talent Acquisition Manager

External:

• External recruitment partners and agencies
• Educational institutions and career services
• Professional networks

Qualifications

Work Experience / Education / Certifications

• Minimum 3 years of full-cycle recruitment experience
• Experience recruiting in a multi-location, specialty customer-centric retail organization is required.
• Proven experience recruiting for leadership roles (e.g. Store Manager, or equivalent) with a focus on assessing leadership capability and cultural fit.
• Demonstrated ability to build and manage candidate pipelines using a mix of sourcing channels such as job boards, social media, networking, and referrals.
• Experience partnering with hiring managers and HR teams to develop and execute recruitment strategies aligned to business priorities.
• Strong familiarity with Applicant Tracking Systems (ATS) and HR technology tools for managing requisitions, candidate flow, and reporting.
• Exposure to employment law and recruitment best practices to ensure compliance and consistency across all hiring activities.
• Experience representing an organization's employer brand through positive, engaging candidate and partner interactions.

Competencies / Skills / Attributes

• Ability to build trust and credibility with hiring managers and HR partners by understanding business needs and aligning recruitment strategies accordingly.
• Exceptional communication skills with the ability to communicate clearly, credibly, and persuasively across all levels; adapting messaging to diverse audiences.
• Ability to manage multiple requisitions, priorities, and stakeholders simultaneously with accuracy, urgency, and attention to detail.
• Demonstrate a continuous improvement mindset with proven ability to identify opportunities to streamline processes, adopt new tools, and improve efficiency and candidate quality.
• Ability to leverage metrics, trends, and insights to refine sourcing strategies and improve recruitment outcomes.
• Can maintain composure and focus in a fast-paced, high-volume environment while navigating shifting priorities.
• Strong planning and organization skills to manages multiple requisitions, priorities, and stakeholders simultaneously with accuracy, urgency, and attention to detail.

Other Requirements

• Occasional travel to Indigo store locations
• Travel to hiring fairs and recruitment events

This posting is for a current opportunity within Indigo.

Additional Information

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the LGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources