Bilingual Customer Experience Specialist

Job Description
RBCx
pursues big, bold ideas and leverages RBC's extensive experience, networks, and capital to help shape what's next. Our four pillars – Banking, Capital, Platform, and Ventures – combine to support tech businesses of all sizes and stages, making us the go-to backer of Canadian innovation. Our people are our most valuable assets, which is why we invest deeply in making sure RBCx isn't just a place to work, but a place to belong. We're currently looking for ambitious trailblazers and curious minds who want to help grow the next generation of Canadian tech companies. If that's you, we can't wait to connect.

Mydoh
is a money management app for youth Mydoh helps youth make informed decisions, and gain real-life money experience while giving parents transparency and oversight. Our digital platform enables youth to practice earning, saving and spending money, creating an opportunity for conversations between youth and parents on the principles of financial literacy. As an organization we're looking for trailblazers and innovators who want to help the next generation of Canadians build a strong financial foundation. If that's you, we can't wait to connect.

What is the opportunity?
We are looking for a talented and passionate team-player to join the Mydoh team as a Bilingual Customer Experience Specialist. Your goal will be to provide exceptional support to our English and French speaking families across Canada.

In this role, you will provide the voice of the customer to the team, while helping users with their day to day questions. You will bring an entrepreneurial mindset and energy to working with customers to ensure satisfaction.

What will you do?

• Proactively engage with customers through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
• Provide an invaluable customer experience by understanding customers' immediate and future needs and providing timely resolutions
• Contribute to team results by supporting all colleagues to be successful in meeting customer needs
• Maintain high levels of customer engagement and satisfaction
• Prepare insights and reports that help to inform functional and business decisions

What do you need to succeed?
Must-have

• Exceptional customer service capability and confidence in engaging customers across multiple channels (i.e. phone, email, live chat, etc.) using a friendly, positive and professional tone
• The ability to communicate flawlessly in English and French with customers (both through written and verbal communication)
• A drive to provide exceptional customer service
• Proven ability to prioritize, and multi-task in a fast-paced environment
• An ability to think in action, problem solve, and collaborate closely with colleagues
• A strong desire and willingness to learn and apply learnings
• Full flexibility to work a set weekend shift within our hours of operation between 9AM - 5PM EST.

Nice-to-have

• Experience working in a start-up environment
• Previous experience working in a Contact Centre for a financial institution and/or service industry

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Ability to make a difference and lasting impact
• A remote and flexible working environment

Job Skills
Customer Interactions, Customer Service, Customer Service Management, Group Problem Solving, Oral Communications, Problem Management, Teamwork, Written Communication

Additional Job Details
Address:
20 KING ST W:TORONTO

City:
Toronto

Country:
Canada

Work hours/week:
37.5

Employment Type:
Full time

Platform:
PERSONAL & COMMERCIAL BANKING

Job Type:
Regular

Pay Type:
Salaried

Posted Date:

Application Deadline:

Note
:
Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I
*nclusion*
and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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