IT Operations Support Mainframe Services-1

Job Description

What is the opportunity?

Join our dynamic IT Mainframe Operations team as an IT Support Analyst. You will be integral to ensuring the reliability, availability and performance of our RBC mainframe systems.  This includes monitoring events, performing incident management and executing service requests for RBC's production and development mainframe environments.  Analysts use problem management skills to triage, troubleshoot and escalate to various teams for further investigation. The team provides support 24 hours a day / 365 days a year to approximately 50 LPARS (Logical Partitions).  The mainframe runs the most critical applications in most fortune 500 companies.  This role is ideal for someone to get exposed to and gain experience in the mainframe environment.

Please note: This role requires rotating weekend remote support, Saturday 7 AM to 7 PM and Sunday 7 PM to 7 AM (weekend work is remote); Scheduled days that fall Monday through Friday are in the office.

What will do you do?

• Provide the highest possible level of service to clients in TI, Insurance, U.S. subsidiary and Capital Markets Development, Production & Disaster Recovery environments.

• Provide technical support on technologies pertaining to the Centre's operations – i.e. zSeries, JCL, VM/VSE, Network Technologies, Storage and Media Solutions (Tape Libraries)

• Maintain a sound operational knowledge of the tools required to support the systems, subsystems and support products in our area. Such as ServiceNow, MOOGSOFT, TEPS.

• Work with service providers and people from various departments at a very technical level.

• Establish new and innovative processes that provide maximum availability and service to our clients on a 7/24/365 basis; Monitor and maintain various mailboxes.

• Ensure problems are quickly identified, resolved and documented to avoid a reoccurrence.

• Identify opportunities where automation can assist.

• Monitor mainframe systems and infrastructure applications on various monitoring tools.

• Escalate problems efficiently to other technical support personnel and service providers.

What do you need to succeed?

Must haves:

• 3 years of related IT experience.

• Strong Technical Support and Analytical skills.

• Strong Written and Communication Skills.

• Interest in Learning New Technologies.

• Excellent Team Player.

• Ability to work rotating weekends; Saturday and Sunday (remote) and in office during scheduled weekdays (Monday through Friday)

 Nice to haves:

• Hands on experience working with technologies pertaining to the Centre's operations – i.e. zSeries, JCL, VM, Network Technologies, Storage and Media Solutions (Tape Libraries)

• Sound operational knowledge of tools required to monitor and support all systems, subsystems and support products in our area. Experience in one or any of the following: ServiceNow, MOOGSOFT, Omegamon, TEPS, VM,Consoles, MVS Consoles.

• Vendor management experience.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work.

#LI-POST

#TECH PJ

Job Skills

Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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