player services representative

Posted Date 3 hours ago (12/5/2025 4:01 PM)

Overview
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin

Responsibilities

• Enrolling guests into the loyalty program, embossing and issuing rewards cards, transporting supplies, forms and assisting guests with questions, redemptions and special
• Accurately enters player data into SG-CMP
• Well versed and knowledgeable of Rock Star Rewards loyalty program and property promotions
• Maintains a clean, safe and organized work environment
• Meet and greet guests on the gaming floor as well as at special events and at
• Will assist with promotions, player development and redemptions as applicable.
• Act as liaison between guest(s) and management as relates to needs of guest(s) complaints and
• Maintain confidentiality of
• Monitors and has working knowledge of promotional and enrollment kiosks
• Guest services where directed to provide amplified
• Represent casino at off property promotional events as needed
• Checking and retrieving guest's coats and personal items
• Stock and re-stock the area to ensure an adequate inventory of all goods
• Perform cash and/or credit transactions with guests
• Other duties as
• Lives the brand

Qualifications
EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School Diploma or equivalent required. Some demonstrated guest service experience/training required or an equivalent combination of education and/or
• Ability to work flexible schedules, including nights, weekends and holidays as
• Must be able to communicate effectively with guests in English, specific to position duties and
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of

Skills

• Ability to work flexible schedules, including nights, weekends and holidays as
• Must be able to communicate effectively with guests in English, specific to position duties and
• Ability to read, write and speak French is an asset

PHYSICAL DEMANDS

• The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast-paced environment. Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel
• While performing the duties of this job, the team member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details
Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at if you require accommodation at any time throughout the hire process.

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