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Credit / Collections Analyst

1 day ago

Hamilton, Ontario, Canada American Iron and Metal Full time $60,000 - $65,000
Company Description

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. 

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products. 

We take pride in doing good things for the environment to help create a greener, more sustainable future for all. 

It's simple; we do it right. We AIM for excellence. 

Job Description

The Credit/Collections Analyst is responsible for proactively managing customer accounts by obtaining, reviewing, and reconciling settlement reports to ensure accurate, timely payments and financial reporting. Unlike traditional collections roles, this position emphasizes early identification and resolution of discrepancies—such as deductions, pricing issues, and quality claims—prior to invoice due dates. This role requires close collaboration with internal departments and external partners to support settlement accuracy, reduce recurring issues, and maintain compliance with contractual and billing expectations.

What you're responsible for:

  • Obtain, review, and reconcile customer settlement or remittance reports on a scheduled or daily basis.
  • Investigate and validate deductions, including shortages, pricing disputes, and product quality issues.
  • Coordinate with internal teams such as Sales, Billing, Customer Service, Logistics, and Operations to resolve discrepancies.
  • Communicate with customer contacts to clarify and resolve settlement-related issues promptly.
  • Maintain accurate and organized records of all settlement documentation, correspondence, and adjustments.
  • Monitor outstanding settlements and follow up to ensure timely reporting and resolution.
  • Document all actions taken to address claims or disputes and ensure closure prior to invoice due dates.
  • Provide regular updates to internal stakeholders regarding account status, open issues, and aging settlements.
  • Support monthly and year-end closing by ensuring settlements are properly recorded.
  • Assist in proactive collection efforts for overdue payments when necessary.
  • Ensure adherence to internal policies and support process improvements related to settlement and deduction management.
  • Identify root causes of recurring discrepancies and contribute to the development of long-term solutions.
  • Maintain professional, effective communication with both internal and external stakeholders.
Qualifications

To join our team:

  • You have a college diploma in Finance, Accounting, Business Administration, or related field (or equivalent experience).
  • You have 2+ years of experience in credit, collections, accounts receivable or financial operations role.
  • You have strong analytical and reconciliation skills with high attention to detail.
  • You have excellent communication and interpersonal skills, with the ability to interact professionally with customers and cross-functional teams.
  • You have proficiency in MS Office Suite, especially Excel and Outlook.
  • You have the ability to work in a fast-paced environment and meet deadlines.
  • You are proactive and solution-oriented with a team-first mindset.
  • You have excellent time management and organizational abilities.
  • You have knowledge of metal recycling or identifying metal alloys is an asset but not required.
Additional Information

What we offer 

  • A competitive wage, vacation, benefits and a RRSP matching program 
  • Annual AIM tuition scholarship program up to $8,500 per eligible dependents 
  • The tools and support needed to be successful in your career and professional development 
  • A dynamic & rewarding work environment that is also a lot of fun 

This role offers a competitive compensation package with an annual salary range of $60,000–$65,000