Sr In-Force Policy Service Associate

Temporary Full Time 

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Looking for skilled career individuals to join an innovative organization.  

Are you a great communicator and have a desire to support others?  Are you fluent in English and French?  Do you have an analytical way of thinking and an attention to detail? 

We are looking for an energetic, creative and enthusiastic individual to join our team.    

Accountabilities: 

• Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions and Head Office departments 

• Provide technical /contractual information, and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes 

• Handle requests received by email and over the phone.  

• Consult with senior peers where necessary to develop satisfactory solutions 

• Accurately administer contractual and non-contractual changes  

• When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated.  

• Maintain a working knowledge and understanding of current, and historical Living Benefits products 

• Provide input to Leader to improve workflow, processes, and procedures 

• Consistently meet or exceed established standards for production and quality 

• Accurately index and triage incoming and completed work into our OnBase workflow system 

• Contribute to special assignments or projects in support of department goals 

Qualifications and competencies: 

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

•       Excellent verbal and written communication skills in both in both English and French  

• Self-motivated and enjoy a challenging and demanding workload 

• Demonstrated customer service skills 

• Proven ability to learn and grasp new concepts, with high attention to detail 

• Excellent math and problem solving skills   

• Strong interpersonal skills and the ability to work in a team environment 

• Ability to exercise flexibility, initiative, good judgment and discretion  

• Willingness to actively pursue learning and self-development by participating in corporately offered and industry-related courses 

• Highly organized with excellent time management skills 

• Post-secondary diploma in a related field is an asset 

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The base salary for this position is between  $45,600.00 minimum - $68,400.00 maximum annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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