user support technician

4 minutes ago

Richmond, British Columbia, Canada Canada Shaws Consulting Full time

Overview
Languages

English

Education

  • College/CEGEP

Experience
2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities
Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Design, develop and implement information systems business solutions

Experience and specialization

Computer and technology knowledge

  • Android
  • Information Technology Infrastructure Library (ITIL)
  • Jira
  • Shell script
  • iOS
  • MAC
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Desktop applications
  • Enterprise Applications Integration (EAI)
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Image editing software
  • Project management software
  • Programming software
  • HTML editing software
  • Website creation and management software
  • Web service design
  • Business diagram software
  • Desktop publishing software
  • Database software
  • Programming languages
  • Software development
  • Mac OS
  • Python
  • Salesforce
  • MS Active Directory
  • Data analysis software
  • JavaScript
  • MS Office
  • MS Windows
  • SQL
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • XML
  • PHP
  • WordPress
  • Business management software

Additional information

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Honesty

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