Centralized Maintenance Technician

At Old Oak:

· We demonstrate integrity in everything we do

· We keep our people, our customers, and our community as our priority

· We are a company where people want to be

What We Offer:

· Certified Great Place to Work

· Competitive wage structure

· Health and wellness benefits

· A company that gives back to the local community

· Opportunities for subsidized professional development

· Room for future growth and advancement

· A friendly, fun, and safe team-oriented work environment

Role Summary and Purpose

This role is responsible for specialized maintenance work orders pertaining to building envelope and mechanical systems, common areas and occupied suite repairs as assigned to ensure that building components and building operating systems across all properties are well maintained. The incumbent operates within Old Oak's standards of safety, high quality customer service and efficient operations. The Specialized Maintenance Technician works closely with the Maintenance Lead Hand, Property Managers, Assistant Property Managers, Community Managers and Site Maintenance Technicians to deliver superior customer service and ensure that all buildings, grounds and occupied suites are properly and safely maintained.

Responsibilities

Maintenance & Repairs

· Provide second level specialized maintenance support for building operations in common areas and occupied suites.

· Complete and close off assigned work orders for common areas and in occupied suites.

· Complete assigned maintenance and renovation work for unit turnovers as scheduled to ensure timely and successful leasing.

· Diagnose appliance issues using basic test tools (e.g., multimeters, gauges).

· Repair or replace parts such as pumps, timers, control boards, and heating elements.

· Install appliances and perform routine preventive maintenance.

· Be familiar with all aspects of building operations including but not limited to HVAC, mechanical, electrical, plumbing, life safety, etc. and ensure all equipment and systems are operated in a safe and efficient manner and in compliance with all applicable government codes and regulations.

· Perform and complete all assigned duties and responsibilities with minimum supervision as per agreed schedules.

· Respond to all facility emergencies in a timely manner when required.

· Assist building maintenance staff and Property Managers as required.

Training and Process Improvements

· Provide skills training and support as required to assist in development of site maintenance staff.

· Identify opportunities for process improvements to reduce work order completion times and enhance customer service.

· Maintain current knowledge of industry skilled trades policies/procedures and compliance with relevant codes of practice.

Tenant Relationships & Information Management

• Maintain strong relationships with tenants to deliver customer service.

• Ensure prompt service to tenants and prospective tenants.

• Reasonably enforce the landlord's rules and regulations.

• Promote tenant retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with in an effective and timely manner.

• Maintain the privacy and confidentiality of all resident information.

Safety

• Periodically attend scheduled training sessions.

• Ensure compliance with all applicable government regulations.

• Always comply with company policies and procedures.

• Ensure all health, safety, and security procedures are adhered to and areas of concern are reported promptly to supervisor to limit exposure to liability and loss.

Qualifications, Skills & Requirements

· 5+ years' of technical and practical experience with building systems, home maintenance, or trade work including carpentry, electrical, appliance repair, or plumbing

· 2 years' experience in the property management or the property maintenance field

· Minimum high school diploma

· Strong customer service orientation

· Patience, with the ability to listen to others

· Takes initiative

· Manages stressful situations effectively

· Respectful of and compliant with rules and regulations (especially concerning safety)

· Sound judgment and decision-making skills

· Strong planning and organization

· Strong attention to detail

· Ability to stand and walk for extended periods

· Ability to frequently stop, bend, and kneel

· Ability to lift and move objects that can weigh 50-75 lbs

· Work is performed both indoors and outdoors in a variety of environmental conditions

Here at Old Oak, we are a quickly growing company and are excited to maintain the right staff. As such, we offer a very competitive compensation package to attract and maintain the best people. Old Oak is thankful to all who apply, however, only those who are qualified will be contacted for an interview.

Old Oak is an Equal Opportunity Workplace committed to fostering a safe, healthy, and inclusive work environment. We are committed to providing a fully accessible recruitment process. Accommodations are available upon request.

Job Types: Full-time, Permanent

Pay: From $55,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• property management or the property maintenance field: 2 years (required)
• carpentry, electrical, appliance repair, or plumbing: 5 years (required)

Work Location: In person