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Global AI Tech Strategy Offering Manager

3 weeks ago

Toronto, Ontario, Canada Kyndryl Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

We're seeking a visionary Global AI Tech Strategy Offering Manager to build, grow, and lead our technology strategy practice. You'll be responsible for defining the offering's market position, shaping go-to-market strategy, developing IP and methodologies, and leading transformational client engagements across industries.

As a senior member of our team, you'll act as a market-facing expert and internal champion balancing strategic thought leadership with hands-on delivery and team development. You'll help our clients navigate the rapidly evolving technology landscape, from cloud to AI to digital platforms, and leverage agentic AI to design adaptive, autonomous solutions that proactively drive innovation and business outcomes.

Essential Skills, Duties & Responsibilities:

Offering Leadership

  • Define, evolve, and scale the firm's Tech Strategy offering: services, value proposition, delivery models, and partnerships.
  • Develop reusable frameworks, AI tools, and accelerators infused with agentic AI capabilities to improve delivery quality and speed.
  • Monitor market trends and emerging AI paradigms to ensure offering relevance and differentiation.

Go-to-Market Strategy

  • Drive GTM strategy in collaboration with business development, marketing, and country account teams.
  • Identify growth opportunities across verticals and geographies, positioning agentic AI as a strategic differentiator.
  • Represent the firm externally through thought leadership, keynotes, panels, and publications on next-generation AI and technology strategy.

Client Leadership & Delivery

  • Serve as executive sponsor and strategic advisor on critical tech strategy engagements.
  • Lead client discussions around technology modernization, IT operating model, cloud transformation, enterprise architecture, and agentic AI-driven automation.
  • Ensure client satisfaction, quality delivery, and long-term relationship growth.

Capability Building

  • Build and lead a high-performing team of strategists, architects, and consultants.
  • Establish training programs, knowledge-sharing forums, and mentoring opportunities focused on agentic AI and emerging technologies.
  • Champion a culture of innovation and cross-functional collaboration.
  • Collaborate with hyperscaler and ecosystem partners (Microsoft, AWS, Google Cloud, Databricks, Snowflake) to co-create and deliver modern AI solutions.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the change to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Skills, Experience and Circumstances:

  • Minimum of 8+ years of experience with a blend of tech strategy, enterprise architecture, digital transformation, and product managment.
  • Proven experience scaling a service offering or practice area within a consulting or professional services firm.
  • Deep expertise in areas like enterprise architecture, cloud strategy, digital platforms, data & analytics, or IT governance.
  • Track record of building CxO relationships and delivering at the executive level.
  • Excellent communication, executive presence, and stakeholder management across business and technical domains.

Preferred Skills and Experience:

  • Bachelor's in a technical or business field; MBA or MS preferred.
  • Prior experience in a top-tier strategy or tech firm.
  • 10+ years of experience leading data, analytics, and AI transformation programs within consulting, technology services, or enterprise organizations.
  • Proven experience building and modernizing data platforms on cloud ecosystems (Azure, AWS, or GCP).
  • Strong expertise in machine learning, generative AI (LLMs, RAG, fine-tuning), and emerging agentic AI applications.
  • Deep understanding of data strategy, architecture, governance, and engineering practices.
  • Demonstrated success in engaging business stakeholders and translating AI innovation into measurable business outcomes.
  • Strong sales and client engagement skills — ability to define value propositions and lead executive discussions.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and inclusive work environment.
  • The chance to work with a leading global IT services company.

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.