Network Support Engineer

About MIR Digital:

At MIR Digital, we're more than a company—we're a collective of innovators, builders, and change-makers. We believe in empowering our team members to shape their own success while contributing to meaningful projects that drive business transformation. With a growing network of skilled professionals, we're committed to delivering impactful digital solutions that empower our clients to excel in an ever-evolving world.

Founded with a mission to redefine the digital landscape, MIR Digital has become a trusted partner for organizations seeking cutting-edge IT and business solutions. Our team thrives on collaboration, expertise, and a shared vision for achieving exceptional results. This is your opportunity to join a forward-thinking team and build your career with MIR Digital.

About the Role

We are seeking a skilled Network Support Engineer to join our Network Operations team. The role involves monitoring, maintaining, and troubleshooting enterprise network infrastructure to ensure high availability and performance across all environments. The ideal candidate will have hands-on experience with Cisco networking technologies, strong analytical skills, and a proactive approach to incident response and resolution.

Key Responsibilities

• Monitor network performance, availability, and security through Sev1, ExtraHop, SolarWinds, AppDynamics, Cisco DNA Center, etc.) tools.
• Identify, analyze, and resolve network incidents (L1/L2 severity) within established SLAs.
• Respond to Sev1 alerts and escalations, perform root cause analysis, and document corrective actions.
• Manage and maintain core Cisco network devices — routers, switches, firewalls, wireless controllers, and VPN gateways.
• Perform configuration, upgrades, and patch management across network components.
• Troubleshoot LAN/WAN, VPN, and data center connectivity issues.
• Collaborate with cross-functional teams (Security, Cloud, Application, and Systems) to resolve complex incidents.
• Escalate unresolved issues to senior network engineers or vendors as required.
• Generate reports on network uptime, incident trends, and capacity utilization.
• Support change management processes, ensuring minimal disruption to business operations.
• Maintain and update network documentation, topology diagrams, and SOPs.

Required Skills and Experience

• 4+ years of experience in Network Operations, NOC, or Network Support.
• Strong working knowledge of Cisco networking equipment and IOS/NX-OS platforms.
• Hands-on experience with network monitoring and troubleshooting tools such as:
• Sev1, ExtraHop, SolarWinds, Wireshark, NetFlow, or Cisco Prime Infrastructure.
• Familiarity with routing and switching protocols (BGP, OSPF, EIGRP, STP, VLAN, MPLS).
• Experience in handling incident management and 24/7 NOC environments.
• Understanding of network security fundamentals (ACLs, VPNs, Firewalls).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work under pressure and handle multiple high-priority incidents simultaneously.

Preferred Qualifications

• Cisco Certifications: CCNA, CCNP, or equivalent level of knowledge.
• Experience with ITSM tools (ServiceNow, Remedy) for incident tracking.
• Exposure to cloud networking (AWS, Azure) and SD-WAN solutions.
• Knowledge of scripting (Python, Bash) for automation is an asset.

Education

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Relevant certifications (Cisco, CompTIA Network+, or equivalent) are preferred.

Why Join MIR Digital?

At MIR Digital, we foster a culture of innovation, collaboration, and professional growth. We offer competitive benefits, opportunities to work on impactful projects, and a chance to be part of a team that values creativity and excellence.

Job Type: Fixed term contract

Contract length: 24 months

Pay: $55.00-$65.00 per hour

Expected hours: 37.5 per week

Experience:

• Sev1 : 3 years (preferred)
• ExtraHop: 3 years (preferred)

Work Location: Hybrid remote in Concord, ON L4K 4G7