Scheduling Coordinator

2 weeks ago

Markham, Ontario, Canada Staff Relief Healthcare Services Inc. Full time

Staff Relief is seeking a motivated individual looking to help support our scheduling and customer service team.

Join our Staff Relief family and expect to receive Work Perks including:

· Fixed
Annual Salary

· 100% employer covered
Health and Dental Benefits

· Canada Pension Plan & Employment Insurance

· Shopping Work Perks

· Vacation time

DUTIES AND RESPONSIBILITIES:


• Intakes and maintains staff schedules (e.g., master rotation) in accordance with client/facility requirements.


• Calls and schedules staff for shifts and replacements.


• Using strong analytical and organizational skills, plays a key role in effective staffing and scheduling.


• Communicates changes in staffing, and arranges staff level changes.


• Revises schedules.


• Provides back-up and relief for staff, as required.


• Monitors call volume received, shifts booked, abandoned calls, handle time, and wait times.


• Works collaboratively with clients, field employees and community partners.


• Acts as a problem solver for client and responds to inquiries from, community partners and field employees.


• Reports clients' and field employees' concerns to the supervisor.


• Directs all field employees' professional practice concerns to the supervisor.


• Completes new client order form.


• Communicates revised schedule to staff and clients/facilities.


• Confirms employee availability.


• Maintains current seniority lists.


• Formats, prints and posts staff schedules.


• Compiles and posts call-in lists.


• Types and prints schedules, daily staffing sheets and shift reports.


• Collects, verifies, enters, and files all pertinent client and field employee data.


• Checks schedules and makes any necessary corrections.


• Assists applicants in filling out employment forms.


• Performs word processing, orders supplies, photocopies, shreds, provides reception/telephone services, files.


• Other duties as assigned.


• Provides positive leadership.


• Stays customer service-oriented.


• Demonstrates high integrity to maintain confidentiality in all matters relating to field employees and clients of Staff Relief.


• Acts as an ambassador of Staff Relief.

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