Network Technician/Engineering Support

1 week ago

Markham, Ontario, Canada Compucom Full time $60,000 - $90,000 per year

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We're looking for a Network Tech/Engineer Support to join our team.

This role combines the tasks of both the Network Technician and Engineering Support roles. They will interface directly with internal and external clients including Management, Quality, Distribution and Client Experience. A strong focus will be put on implementation and continual process improvements.

This is an onsite role in Markham, ON and share an on-call schedule.
Responsibilities

  • Administer all network equipment, hardware, and software upgrades. Action/resolve incidents escalated by Networking I support and/or customers as per documented guidelines.
  • Ensures ISO 9001:2015 ISO Quality Standards are actively always followed.
  • Cabling/Patching within Data Centre.
  • Cisco Wireless troubleshooting a must, familiar with Wi-Fi Surveys.
  • Remote testing/triage to validate alert/event/incidents.
  • Contacting customer helpdesk and/or end user and guiding through advanced triage/troubleshooting to isolate network issue to hardware/cabling/transport.
  • Troubleshooting and resolving higher level network issues, not localized to single sites.
  • Serve as the technical point of contact for the customer, and for the L1 team. Escalating with vendors/customers and troubleshooting issues with their specialists to work through critical/escalated/chronic/aging issues to resolution.
  • Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve advanced device hardware, configuration and/or software/IOS/Nexus issues.
  • Cisco ACI an asset.
  • Conduct and provide RCAs to customers for major incidents, critical escalations & chronic/repetitive issues.
  • Escalate issues for Level 3 support as per documented guidelines.
  • Provide testing, implementation & validation support for change management.
  • Provide analytical support for problem management activities being performed by Level 3 support.
  • Providing support for tools audit and QA activities being performed by Team Leads & Management.
  • Contributing to documentation and knowledge articles.
  • Participate in technical panel for hiring of Level 2/3 associates.
  • Participate in technical aspects of service transitions.
  • Monitor network performance and troubleshoot problem areas as needed.
  • Allocate time and tasks in the Time Reporting System.
  • Other duties as assigned.

Skills & Qualifications

  • Good problem solver/analytical thinker.
  • Strong communication skills.
  • Able to work well independently and in a team environment.
  • Understands the critical importance of change control and a commitment to quality.
  • Able to meet deadlines in a fast-paced environment.
  • Should be flexible with regards to work hours/projects.
  • ComppTia A+ or Network+ Certification.
  • Experience or certification in current network hardware and software.
  • Proficient with common Windows productivity applications including Outlook, Excel, Work and PowerPoint.

  • Senior Support Technician

    2 days ago

    Markham, Ontario, Canada Venture Computers of Canada Inc. Full time US$80,000 - US$120,000 per year

    Venture IT Managed Services: Join Our Dynamic TeamAt Venture, we pride ourselves on three decades of dedicated service in IT management. We've consistently empowered businesses with our philosophy of delivering seamless IT services. With robust experience across financial, legal, advisory, and manufacturing sectors, we've honed our expertise in crafting...

  • IT Support Service Desk Technician

    1 week ago

    Markham, Ontario, Canada IT Works Co. Full time $60,000 - $100,000 per year

    Job DescriptionWe are seeking an experienced IT Support Service Desk Technician to join our team. This role involves delivering remote and onsite technical support, troubleshooting complex issues, and working to improve our operational efficiency. The successful candidate will have a strong customer service mindset, excellent problem-solving skills, and a...

  • IT Support Technician

    2 days ago

    Markham, Ontario, Canada iA Financial Group (Industrial Alliance) Full time US$60,000 - US$90,000 per year

    DescriptionPPI company overview:PPI (an independent subsidiary of iA Financial)is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help advisors elevate and grow their business...

  • Senior Network Engineer

    7 days ago

    Markham, Ontario, Canada Pathway Communications Full time US$120,000 - US$150,000 per year

    Pathway is hiring a Senior Network Engineer (CCIE or equivalent) in Markham to architect, implement, and optimize multi-site, hybrid (data center + cloud) networks for internal and client environments. You will own HLD/LLD, lead migrations and operations, and partner with security to deliver high-availability, secure, and scalable solutions aligned to...

  • Network Engineer

    2 days ago

    Markham, Ontario, Canada Tekgence Inc Full time US$70,000 - US$110,000 per year

    Role: Network EngineerLocation:Markham, OntarioWork Type:100% Onsite | Rotational shifts as neededExperience:5–8 yearsTop Skills:Linux AdministrationData center / lab environment experienceAbility to lift heavy equipment (~50 lbs) and stand for long hoursPreferred Skills:Rack and stack, cabling, configuration, troubleshootingCisco Layer 2 deploymentServer...

  • Mechanical Engineer

    1 week ago

    Markham, Ontario, Canada Sense Engineering Full time $80,000 - $120,000 per year

    About Sense Engineering:At Sense Engineering, we pride ourselves on exceeding client expectations through exceptional engineering services. We are committed to fostering a positive, supportive and collaborative work environment where every team member contributes to delivering solutions that make a meaningful impact. Sense Engineering has over 130 employees...

  • Senior Geotechnical Engineer

    2 days ago

    Markham, Ontario, Canada PRI Engineering Full time $120,000 - $180,000 per year

    About PRI EngineeringPRI Engineering is a dynamic and rapidly growing multi-disciplinary consulting engineering firm providing expert geotechnical, civil, and environmental services across Canada. We partner with clients in the renewable energy, infrastructure, development, and municipal/public sectors, contributing to a diverse portfolio of impactful...

  • Electrical, Instrumentation and Controls Engineer

    2 days ago

    Markham, Ontario, Canada Associated Engineering Full time $80,000 - $120,000 per year

    Job DescriptionWe currently have an opening for anElectrical Instrumentation & Controls Engineerin ourMarkhamoffice. Working with a dynamic team in a collaborative work environment, the Electrical, Instrumentation & Controls Engineer will preferably be based out of the Markham office but will collaborate with our other offices in Niagara-on-the-Lake and...

  • Senior Environmental Engineer

    1 week ago

    Markham, Ontario, Canada PRI Engineering Full time $120,000 - $180,000 per year

    About PRI EngineeringPRI Engineering is a dynamic and rapidly growing multi-disciplinary consulting engineering firm providing expert geotechnical, civil, and environmental services across Canada. We partner with clients in the renewable energy, infrastructure, development, and municipal/public sectors, contributing to a diverse portfolio of impactful...

  • Network Engineer

    2 weeks ago

    Markham, Ontario, Canada Net2Source (N2S) Full time $80,000 - $120,000 per year

    **Join a Global Leader in Workforce Solutions - Net2Source Inc.Who We Are**Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap...