Resort Manager

Resort Manager (Onsite)

The Mountaintop at Rock Creek, BC

1. What We're Building

We're building an intimate, premium, off-grid resort on a mountainside near Rock Creek, BC. A place where couples, families, and small groups come to slow down, reconnect, and experience nature in a way that still feels intentional and well cared for.

We're not a big corporate hotel. We're more like a rugged, boutique retreat: cabins, treehouses, bell tents, a sauna, wood-fired hot tubs, fire pits, stars, no city noise, but with a high standard of cleanliness and hospitality.

We're also building something bigger than a "cool place to stay." The Mountaintop exists to reconnect people to themselves, a sense of community, and to the land. We're proudly Indigenous owned and this is our space to host ceremony, so it's sacred to many who have come here.

We encourage you to read our About sections on our

1.1 The Land & Location (Reality Check)

We are 30 minutes up a government-maintained gravel road above Rock Creek, BC.

Some honest context:

• It's quiet, dark at night, and genuinely remote.
• Winters bring real snow and ice. Summers are hot, dry, and dusty.
• You'll see wildlife. You'll hear the wind. You will be very aware of the weather.
• A small car can technically make it up, but a reliable vehicle (ideally with 4x4 for winter) is strongly recommended.
• No cell service, but Starlink is excellent and provides stable, reliable internet access.

This is a role for someone who wants mountain life, not someone trying to tolerate it.

2. The Role in a Paragraph

You are the onsite leader who owns the full guest experience and daily operational stability of a fully off-grid resort. Hospitality comes first, but you also understand — at a functional level — the systems that make this place work: power, water, heat, safety, and the land itself. You lead the small onsite team (Maintenance Manager, and Cleaning & Turnover Lead) so the property is always guest-ready and operationally solid.

This is not an entry-level job and not a "just cleaning" job.

As the onsite leader, you are not expected to personally execute every task. For example, we are hiring a dedicated Cleaning & Turnover Lead whose primary role is the hands-on cleaning and staging of guest stays. That said, you remain accountable for standards, readiness, and guest experience. If something isn't ready, it ultimately rolls up to you.

This is the person guests will remember — and the person the site relies on.

3. What You'll OwnA. Turnovers & Housekeeping

You are ultimately responsible for making sure every stay is 100% ready. That doesn't mean you have to do it all but it is 100% your responsibility that it gets done.

Day-to-day cleaning and turnovers are handled by the Cleaning & Turnover Lead, with additional support from local cleaners as needed. Your role is to ensure standards are met, systems are working, and every stay is guest-ready. But if this position isn't filled or we're between hires you will be expected to prepare and clean stays while you search for a replacement (with help from Luke, Operations Manager).

That includes:

• Cleaning and resetting units between guests (cabins, tents, and eventually treehouses)
• Deep cleaning on a schedule
• Making beds, setting linens properly, and catching all the small details
• Setting up curated welcome gifts (self
  • community
  • land themed)

Pre-arrival walkthroughs of each unit:

• Heat working
• Lights working
• Toilets and water working
• Surfaces clean
• Beds tight
• Towels/linens restocked

Plus:

• Keeping the cleaning/stock trailer organized and efficient
• Managing laundry (collecting from units, dropping at Lakeside Laundry in Osoyoos, returning it, and putting everything back where it belongs)
• Hiring and managing cleaners as we growWilling to turnover stays until local cleaners are needed to manage the site

If a guest arrives and the stay isn't ready, that's on you – even if someone else was supposed to clean it. Guest experience is the core of this role.

B. Guest Experience & On-Site Hosting

You're the first in-person impression guests have.

You will:

• Meet and greet guests when they arrive
• Walk them to their stay and show them how everything works (heat, lights, water, compost/incinerator toilets, firewood, etc.)
• Answer questions and solve small problems calmly
• Set up little touches that make the stay feel thoughtful rather than generic
• Help guests understand how to use the sauna, hot tub, outdoor fires safely and properly
• Be the person they come to if something feels off or confusing

You're not a front-desk clerk – you're more like the host of the property.

C. Spa, Sauna & Upsells

You oversee spa operations end-to-end. This includes ensuring the sauna and hot tubs are prepared, safe, and guest-ready when booked.

Day-to-day execution may be handled by the Cleaning & Turnover Lead or Maintenance Manager depending on staffing and season, but accountability for readiness and guest experience remains with you.

We offer extras that make stays more special and it's your job to make sure we deliver on what we promise:

• Start the wood-fired sauna on nights when guests are booked
• Fill and prep hot tubs when guests request them
• Ensure firewood stocked at the sauna and main fire pits (with help from Maintenance Manager)
• Make sure paths to spa areas are safe and clear (with help from Maintenance Manager)
• Ensure pre-made charcuterie boards are in the fridge and ready

Set up optional add-ons like:

• Floor beds for kids
• Portable Starlink for units that pay for the upgrade

D. Volunteers & Staff

We run a volunteer program where people stay on-site and help with a wide range of tasks.

The online/admin team handles marketing and initial applications. You are responsible for selecting final participants and managing their on-site experience.

1. Orientation & Expectations

• Welcome volunteers when they arrive
• Give them a clear orientation of the property, routines, and expectations
• Reinforce our standards: pace, quality, attitude, safety, respect for the land

2. Training (Light Training – Not Cleaning)

Volunteers do not handle guest cleaning or turnovers.

You train them on:

• Site cleanup and resets
• Outdoor tasks (trail cleanup, gardening, stacking firewood, small projects)
• Assisting with event setup or takedown
• Helping the Maintenance Manager with physical tasks

3. Assigning Work — Not Babysitting

• You assign their weekly tasks based on what the site needs
• The Maintenance Manager will work directly with them on day-to-day physical tasks
• You make sure their work supports hospitality — never interferes with it

Volunteers should increase your bandwidth, not create drain. If someone can't work without constant supervision or isn't a fit, we let them go quickly.

4. Performance, Standards & Communication

• Ensure they stay productive, respectful, and aligned with expectations
• Give direct feedback when needed
• Flag issues to leadership
• Help identify strong volunteers worth inviting back

5. Integration With the Maintenance Manager

The Maintenance Manager is the main person volunteers will physically work alongside during the day. You and the Maintenance Manager coordinate daily so:

• Volunteers know what the site needs
• Hospitality tasks and guest areas remain the top priority
• Nobody is doing random or inefficient work

Bottom LineVolunteers are here to support you and the property, not the other way around. Your job is to make sure they are useful, directed, productive, and aligned with our standards.

E. Events & Groups

We host weddings, retreats, and workshops.

You'll:

• Help plan the logistics on-site (layouts, flows, timing)
• Set up and break down décor and spaces
• Coordinate with the Caretaker about what's needed
• Make sure guest areas are clean, stocked, and ready pre- and post-event

You're not the event planner, but you are the one who makes the event work on the ground.

F. Supplies, Inventory & Town Runs

You keep the hospitality side stocked and organized.

Keep track of:

• Cleaning products
• Linens, towels, and pillows
• Welcome gift items
• Guest consumables (coffee, tea, soaps, etc.)
• Charcuterie stock from local partners

Coordinate regular town runs with the Maintenance Manager (mainly to Osoyoos but also as far as Kelowna) for:

• Charcuterie
• Cleaning supplies
• Building Materials
• Guest consumables
• Laundry drop-off/pickup

And:

• Maintain clear lists of what's low and what needs ordering
• Keep storage clean and easy to navigate (no chaos closets)
• Source new items as needed

G. Leadership, Management, Communication & Coordination

You don't do everything alone – but you are at the center of it.

You will:

• Coordinate daily with Amanda (Technical Operations Manager) about:

• Who's coming and going

• Special requests
• Upsells and add-ons
• Events and groups

• Anything else customer service related

• Work closely with the Cleaning & Turnover Lead:

• Ensure cleaning standards and presentation match the brand
• Coordinate turnovers, deep cleans, and peak-season pacing

• Step in to support or reallocate resources when things get tight

• Work closely with the Maintenance Manager:

• Let them know about issues with power, water, heat, or toilets

• Coordinate for site readiness. You're not the Maintenance Manager's boss on paper, but you are the onsite operational lead and guest needs come first.

• Join a weekly L10 (Level 10 – EOS) meeting with The Mountaintop Team and Operations Manager (Luke):

• Review what went well

• Talk through issues
• Plan the upcoming week
• Help build and refine checklists, SOPs, and systems that can be used at this and future locations

Over time, you're the one making sure the whole onsite team is pointed in the same direction and the resort runs in a calm, predictable way even when it's busy.

H. Operational Readiness & Off-Grid Systems Oversight

We have a Maintenance Manager and external trades for heavier technical work, but as the onsite manager you still need to understand how our off-grid systems function so you can respond intelligently, calmly, and quickly when something needs attention. And the reality is that sometimes no one is coming to save you and you have to stick with a problem until it's solved. That could mean fixing power issues for hours in the middle of the night.

You will:

• Learn how to use and interpret the solar/power system app and recognize when something isn't normal
• Understand the generator (fuel, resets, basic troubleshooting)
• Keep an eye on water system behaviour (pump, pressure, softener salt levels, freeze risks)
• Notice early signs of septic or toilet issues and loop in Maintenance or contractors
• Spot hazards like ice, wind damage, and frozen lines
• Make clear-headed decisions in real time (who to call, what to shut off, how to keep guests safe)
• Keep communication steady with guests and the team during any issues
• Understand how all the major systems relate so you can prioritize what truly matters

You are not expected to be an electrician, mechanic, or plumber.

But you are expected to understand these systems well enough to run the site safely and competently, especially in unexpected situations.

When the Maintenance Manager Is Off-Site or We're Between Hires

There will be times when the Maintenance Manager is away, unavailable, or we're temporarily between hires. In those moments, you are the operational lead.

This may include:

• Restarting or stabilizing the power system
• Responding to nighttime outages
• Troubleshooting problems with heat/water/etc.
• Coordinating immediate help from trades or local contacts
• Directing volunteers toward essential outdoor tasks
• Informing guests calmly and transparently when something isn't 100%

You're not replacing the Maintenance Manager but the property doesn't pause when they're not available. As the onsite leader, the responsibility ultimately rolls up to you

4. Training, Expertise & How We Work Together

We don't expect you to show up already knowing how our version of an off-grid resort works — we'll train you on the systems, tools, layout, and operational rhythms unique to this property.

But this is not a "here's the manual, now do it" role.

You are the senior onsite leader. Your job is to take ownership of how the resort runs day to day and to build, lead, and maintain a team that can operate at a high standard without constant oversight.

You will:

• Own hiring, training, performance management, and replacement of onsite roles (Maintenance Manager, Cleaning & Turnover Lead, volunteers, and future staff)
• Set expectations, provide feedback, and make hard calls when someone isn't a fit
• Build a culture of accountability, care, and follow-through on site

You will help build, improve, and refine:

• The standards for cleanliness and presentation
• The guest experience end-to-end
• Turnover systems, schedules, and checklists
• Training and onboarding for Cleaning, Maintenance, and Volunteers
• The expectations and rhythms that define how this site runs
• The playbook we'll eventually use at future locations

We'll show you how things work today. You will design how they work tomorrow.

You report directly to Luke (Operations Manager / Owner).

Everyone else onsite ultimately reports to you.

You are not here to "follow instructions." You are here to run the resort on the ground.

5. What This Job Is Really Like

This is a live-on-site, lifestyle leadership position.

Some honest realities:

• Weekends are busy. Most arrivals and departures are Friday–Sunday.
• Your "days off" are usually mid-week and are created through planning:
• Ensuring turnovers are covered
• Ensuring Maintenance, Cleaning, or Volunteers are scheduled
• Ensuring nothing critical lands unattended
• Sometimes a guest issue, staff issue, or system issue interrupts your plans. Owning that is part of the job.
• Some days are long and physical (staff gaps, multiple turnovers, events).
• Other days are lighter and focused on resets, planning, and systems.
• You live in real weather: heat, snow, mud, wind, rain.
• You're the first call when something goes sideways — hospitality or operational.

If you need a rigid 9–5 with clear separation between "work" and "life," this is not for you.

If you like owning outcomes, leading people, and seeing the direct impact of your decisions, it probably is.

6. Who This Role Is For

You might be a fit if:

• You've run or managed hospitality operations before (glamping site, lodge, small hotel, retreat centre, or similar)

And you:

• Are comfortable being the senior decision-maker onsite
• Can hire, train, lead, and — when needed — let people go
• Don't consider physical or unglamorous work beneath you
• Are naturally organized and hold others to clear standards
• Can lead, coach, and correct people directly and respectfully
• Are comfortable living remotely and working independently
• Stay calm and decisive when things get hectic
• Like people and can be warm, steady, and professional with guests
• Think long-term and want to build something real
• Have enough hands-on understanding to manage systems at a high level
• Can adapt to whatever the day requires: hosting, staffing, logistics, or decisions

This role requires authority, judgment, and follow-through — not micromanagement, not ego.

But you will be supported and equipped. You're not alone.

7. What Success Looks Like (After ~6–12 Months)

If this role is working, we'll see:

• Guests consistently leave 5-star reviews and mention how "dialed in" everything felt
• Turnovers are smooth, predictable, and rarely rushed
• Units feel consistent across the property — same standard, same vibe
• The Cleaning & Turnover Lead operates confidently under your leadership
• The Maintenance Manager operates proactively and communicates clearly with you
• Staffing issues are handled early, not avoided
• Volunteers are productive and well-directed
• Systems and routines are documented and repeatable
• The owners can leave site for longer stretches knowing the resort is in capable hands
• You are no longer the bottleneck — you are the leader

8. Living SituationOnsite Housing

Living onsite is a core part of working at The Mountaintop. Housing is provided, but the specific setup depends on role, timing, and team composition.

Current & Near-Term Housing Options

• A ~300 sq ft timber cabin with:
• Two small lofts with king mattresses
• Bathroom, shower, flush toilet

• Kitchenette and BBQ

• A smaller micro cabin (simple, private, functional)

• Additional staff housing is actively planned and will be built in the spring to support a growing onsite team

How Housing Is AssignedHousing is not one-size-fits-all. Placement is determined based on:

• The role you're filling (Resort Manager, Maintenance Manager, Cleaning Manager)
• Whether you're joining solo or as part of a couple
• The current makeup of the onsite team
• What allows the site to function best day to day

For example:

• A couple filling two onsite leadership roles may share a larger unit
• A single team member may be placed in a smaller, private cabin
• Housing arrangements may shift over time as new staff housing comes online

Onsite Living & Team Fit

The Mountaintop operates with a small, closely coordinated onsite team. The Resort Manager, Maintenance Manager, and Cleaning / Turnover Manager work together day to day to keep the property running smoothly and guests well cared for.

For the right people, this setup can work especially well for a couple. Living onsite, sharing responsibility, and supporting one another through busy seasons, weather events, and time off is often easier when two people are already aligned in how they live and work.

This is not a requirement. But if you're applying as a couple (married or not) and are interested in filling any combination of these roles together, we see that as a strong potential fit.

What matters most is:

• Clear accountability in each role
• Professional boundaries and decision-making
• Guest experience and operational reliability always coming first

Our priority is building a stable, dependable onsite team that works well together and wants to build a longer-term rhythm of life around the site.

9. Compensation & AccessCompensation

• Monthly salary: ~$6,000, depending on experience and scope
• Utilities included (electricity and water)
• Paid 1–2 week onsite trial to confirm fit on both sides before a long-term commitment
• What's not included: starlink internet and propane fuel refills

Access & Amenities

• Access to the Main Area kitchen
• Spa & sauna access when available
• Onsite gym equipment

10. Hiring Process

We hire slowly and intentionally. This role is too important to rush.

Step 1 — Google Form ApplicationA detailed form where we get a real sense of who you are.

Incomplete or low-effort applications don't move forward.

Step 2 — Video Interview (Values & Fit)A short conversation to confirm:

• Core Values alignment
• Communication style
• Comfort with remote living
• Ownership mindset and hospitality instincts

Step 3 — Reference ChecksQuick calls to verify reliability, standards, and how you work under pressure.

Step 4 — Paid Trial Week (On-Site)You live and work here for 1–2 weeks (paid). You'll do real turnovers, host real guests, work alongside volunteers and the Caretaker, and get a true feel for the lifestyle. This step matters most — for both sides.

Step 5 — Final Review & OfferWe score the trial using EOS (Core Values + GWC) and make a decision with full clarity.

Job Types: Full-time, Permanent

Pay: $5,500.00-$6,500.00 per month

Work Location: In person