Client Relationship Manager

4 days ago

Remote, Canada OwnerShift Consulting Full time

We're looking for an incredible Client Relationship Manager (CRM) to join our

fast-growing OwnerShift team based out of Ottawa, Canada

We're on a mission to change the restaurant industry and transform the lives of

restaurant owners across the globe. The CRM is one of the most IMPORTANT roles in

that mission — because you are the first voice our clients hear, the steady guide

throughout their journey, and the person who helps turn great experiences into raving

fans, testimonials, and referrals.

Do you love people?

Do you get energy from helping others succeed?

Do you want your work to have real impact every single day?

If so, you might be exactly who we're looking for

This role starts part-time with the potential to grow into a full-time opportunity. It is fully

virtual and can be performed anywhere in North America.

What are we looking for?

● Exceptional communicator — warm, direct, clear, and confident

● Someone with hunger and drive — a natural go-getter who brings "batteries

included" energy every day

● Emotionally intelligent, empathetic, intuitive, and great at reading people

● Organized, detail-oriented, and committed to follow-through

● Someone with humility — willing to admit mistakes, take feedback, and make

adjustments

● Strong ownership mindset: you know your numbers, track performance, and stay

ahead of targets

● Proactive problem-solver who anticipates needs and solves issues before they

escalate

● Tech-savvy: Google Suite, Zoom, dashboards, surveys, engagement tools

● Highly intelligent, quick learner, strong critical thinker

● Selfless team player who puts clients and the mission before personal ego

● Passionate about helping restaurant owners succeed

● Encouraging, supportive, positive — while still direct and accountability-focused

● Incredible time management and a bias toward action

Bonus points if you have:

● Restaurant industry experience

● Experience with POS systems (even better if multiple)

What will you be doing?

● Delivering a white-glove onboarding experience to every new client

● Coaching clients live on their onboarding call so they feel confident collecting

financials and key business data

● Coordinating with Virtual Assistants to ensure dashboards and tools are set up

correctly

● Guiding clients through their first 90 days and making sure they start strong

● Monitoring engagement, identifying early red flags, and proactively partnering

with coaches to support clients

● Collecting testimonials, video reviews, case studies, and referral opportunities

● Supporting Ownershift HQ with community engagement when needed

● Helping clients feel valued, supported, and connected to something bigger

● Conducting exit interviews and gathering meaningful feedback

● Owning your responsibilities fully — communicating early if timelines or scopes

shift and ensuring nothing "falls through the cracks."

You are the heartbeat of the client experience and a key driver of referrals, raving fans,

and long-term success.

What would disqualify you?

● You're "just looking for a job" and not committed long-term

● You don't bring your own drive or energy — "batteries not included."

● You can't commit to consistent weekly hours (Expected to be hours per

week)

● You struggle with organization, follow-through, or taking ownership

● You don't like feedback or lack humility

● You don't go the extra mile

● You can't handle direct, kind communication

If you read this and said "OMG this is ME" — we'd love to meet you

Let's change the restaurant industry together.

Job Type: Part-time

Pay: From $42,000.00 per year

Expected hours: No less than 20 per week

Work Location: Remote

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