Customer Account Coordinator

2 weeks ago

Brampton, Ontario, Canada XTL Transport, Logistics, Distribution Full time
Summary:
XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you

Responsibilities:
1. Main tasks
  • Data entry for transaction creation (receiving/shipping). 
  • Create and modify customer account data.
  • Maintain a positive relationship with customers.
  • Update customer profiles and track accounts. 
  • Run reports as required.
2. Communication & support
  • Communicate customer requests to operations. 
  • Follow up with customers on a regular basis.
  • Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)
3. Validation and follow-up
  • Validate that all transactions are correct and complete.
  • Verify that transactions and services are correctly entered into the system and invoiced.
4. Skills & Abilities
  • Knowledge and mastery of WMS systems (AS400 an asset).
  • Good communication and explanation skills.
  • CTPAT sensitive position - subject to a criminal record search.
  • Experience in a distribution center environment (asset).
  • Experience in a similar position.
  • Bilingual (oral and written).
  • Excellent customer service skills.
5. Resolution of problems and initiative
  • Sense of initiative and autonomy.
  • Ability to communicate with various stakeholders.
  • Ability to determine the management of priorities.
  • Ability to work under pressure and handle several files simultaneously.
  • Ability to be flexible to adapt to changing work priorities.
6. Work Environment
  • Be sensitive to the importance of Occupational Health and Safety. 
  • Have a positive and determined attitude. 
  • Team oriented
Shift Available: Mon - Fri: 8am - 5pm

You'll find your place at XTL
To learn more about our job opportunities, visit our website:

XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

We encourage all interested individuals to apply, but only those selected for an interview will be contacted.

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