Technical Support Engineer

YoushConsulting is excited to partner with a Canadian start -up to help build theirnext global success. We are hiring the best talent in Information Technology inToronto, and across several European countries. If you wish to be part of aglobal success story building life changing technologies that help millions ofpeople living a healthier life, then you must contact us.   Technical Support Engineer (Perm "Toronto -REMOTE") Thisis a central and dynamic position within the organization. The candidate willprovide technical support to current and prospective clients, contribute to thedevelopment of self -help content, and provide technical support related tocompany IT systems. Great communication, time management, and social skills areessential as you will be responsible for managing a variety of support matterswhile providing excellent "customer" service. You may be asked to contribute tothe software testing or bug fixes, and installing and configuring companyproducts. Responsibilitieso   Respond to incoming support requestsfrom customers in a timely mannero   Investigate and resolve technicalsupport issues prior to escalationo   Develop user documentation, knowledgebase, and other self -help contento   Provide pre -and post -sales technicalsupport to sales and marketing staffo   Be proactive and help customers planfor their needs and future demando   Install, configure and maintain companyproducts and IT systemso   Contribute to product testing anddevelopment activities on some occasions Qualificationso   Must have excellent Englishcommunication skills; both verbal and writteno   Must have experience in technicalsupport, server administration, or other IT fieldso   Ability to troubleshoot web applicationusing Chrome DevTools or similar toolso   Demonstrable skills with scriptinglanguages such as Python, Perl, or Basho   Working knowledge of networkingprotocols, such as HTTP(S), SMTP, TLS, and DNSo   Experience with configuring Linux andWindows server environmentso   Experience with server virtualization,configuration, and maintenanceo   Experience with database administrationNice -to -haveo   Experience using or developing softwarefor medical imagingo   Experience with using softwaredevelopment tools and methods (source control, unit testing, bug tracking,continuous integration, etc.)o   Thorough understanding of the latestsecurity principles, techniques, and protocolso   Good problem -solving skills and abilityto work under pressureo   Ability to participate in multipleprojects concurrentlyo   Excellent communication skills (verbal,written, and presentation)o   Ability to understand new technologiesquickly is essentialo   Good interpersonal skills andcustomer -focused mindset RequirementsQualificationso   Must have excellent Englishcommunication skills; both verbal and writteno   Must have experience in technicalsupport, server administration, or other IT fieldso   Ability to troubleshoot web applicationusing Chrome DevTools or similar toolso   Demonstrable skills with scriptinglanguages such as Python, Perl, or Basho   Working knowledge of networkingprotocols, such as HTTP(S), SMTP, TLS, and DNSo   Experience with configuring Linux andWindows server environmentso   Experience with server virtualization,configuration, and maintenanceo   Experience with database administrationNice -to -haveo   Experience using or developing softwarefor medical imagingo   Experience with using softwaredevelopment tools and methods (source control, unit testing, bug tracking,continuous integration, etc.)o   Thorough understanding of the latestsecurity principles, techniques, and protocolso   Good problem -solving skills and abilityto work under pressureo   Ability to participate in multipleprojects concurrentlyo   Excellent communication skills (verbal,written, and presentation)o   Ability to understand new technologiesquickly is essentialo   Good interpersonal skills andcustomer -focused mindset