Technical Support Engineer
3 days ago
2 weeks ago Be among the first 25 applicants plays an important role in supporting end users by solving their technical issues, thereby enabling successful user outcomes through a proactive, services-based business model that is in alignment with users? needs.ResponsibilitiesCare about users and focus on making sure Bentley products can support business success with great quality service in resolving issues. Answering user technical support requests by telephone, e-mail, and web portals. Perform software troubleshooting techniques, responsible for appropriate referral to other support and quality assurance areas such as filing bug and enhancements requests when technical issues are found. Resolving users questions or problems in the areas of installation, configuration, and product functionality. Serving as primary support liaison between Bentley Systems and users for urgent issues. Keeping users informed of how and when problems are resolved. Build strong relationships with users to become a trusted advisor. Document processes and procedures in the form of knowledge-based articles and Technical Papers. Report Defects found during Support to L3 team / to Product Vendor. Help in Coordination with Vendor. Technical QualificationsExperience in technical support and exposure to global user interaction. A "user first " approach and strong critical thinking with a desire to solve problems with excellent troubleshooting skills. Experience with CAD, modeling, or rendering software is required. Fluent French language skills with the ability to convey complex technical details. Additionally, knowledge of English language skill will be preferred. Engineering background, experience with Plant Design, Building Information Management, or Road Design and Modeling preferred. Ability to resolve technical issues via telephone, online forums, and e-mail. Excellent written and oral communication as well as strong user-facing skills. A good level of technical knowledge in the Windows operating systems and Microsoft Office. Ability to understand the users environment to offer the most effective workflow. Self-motivated and proactive, possessing a strong desire to learn. Important Assets: Exposure to commercially available tools regarding Help Desk Support Prior experience with CAD Software products; MicroStation, AutoCAD, Civil 3D, Revit, ProjectWise BIM modelling or 3D Design / Fusion software API Programming skills SQL Scripting or other experience using the Structured Query Language CAD Administrator role, being able to manage multiple systems and solutions Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at J&M Group by 2x Get notified about new Technical Support Engineer jobs in Ontario, CA . Orange County, CA $70,000 - $85,000 2 weeks ago Whittier, CA $102,481 - $169,104 1 day ago Network Operations Engineer - Santa Ana, CA (Only W2) Irwindale, CA $77,200 - $115,800 1 week ago Irwindale, CA $77,200 - $115,800 1 week ago Low Voltage Systems Engineer - Remote Guarding We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
-
Technical Support Engineer
1 week ago
Canada Panther labs Full time $100,000 - $150,000 per yearThe JobAs a Technical Support Engineer at Panther Labs, you will be on the frontline team partnering with our customers to find creative solutions for the challenging technical issues they face every day. You will be working collaboratively with product engineers, debugging and investigating complex problems, and leveraging your engineering skills to deliver...
-
Technical Support Engineer
4 hours ago
Berkeley Street Suite , Toronto, Ontario, Canada, MA J Open Career Full time US$60,000 - US$120,000 per yearTechnical Support Engineer At Chexy, we're reimagining how Canadians manage their largest expenses—like rent, tuition, and insurance—by transforming them into opportunities to build credit, earn rewards, and gain financial flexibility. We're the first platform in Canada that lets users pay nearly any bill using their credit card, while unlocking...
-
Technical Support Engineer
6 days ago
Remote - Nova Scotia/Ontario, Canada Brinqa Full time $60,000 - $90,000 per yearBrinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers' cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics,...
-
Technical Sales Engineer
3 days ago
, ON, Canada Secoda Full timeSecoda makes the experience of exploring and using data as intuitive, fast, and useful as using Google Search. When hiring, we prioritize candidates who are ambitious, self-starters, and great teammates. We have a deep sense of ownership, and believe every employee should have an impact on Secoda and its mission. Secoda is looking for a Technical Sales...
-
Sales Engineer/Technical Architect
3 days ago
, ON, Canada isgSearch Full timeThis range is provided by isgSearch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$160,000.00/yr - CA$180,000.00/yr Direct message the job poster from isgSearch Job title: Snowflake Technical Sales Engineer Job Type: Permanent hire Our client specializes in Snowflake and modern data...
-
Application Engineer
7 days ago
Toronto, ON, Canada Rise Technical Full time €73,000 - €85,000Press Brake Technical Consultant Greater Toronto Area, Ontario $73,000 – $85,000 + Overtime + Bonus + Company Vehicle + RRSP Match + Benefits + Training + Career Progression Excellent opportunity for an experienced Press Brake Operator or CAD CAM Programmer to step into a specialist Technical Consultant role with a leading international machinery group,...
-
Technical Support Engineer
2 days ago
Canada - British Columbia - Remote Cohesity Full time US$64,800 - US$80,500 per yearCohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities,...
-
Technical Solutions Engineer
3 weeks ago
, ON, Canada Epic Full timeJoin to apply for the Technical Solutions Engineer role at Epic Join to apply for the Technical Solutions Engineer role at Epic Get AI-powered advice on this job and more exclusive features. Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation...
-
Technical Support Manager
7 days ago
, , Canada commonsku Full timeJoin to apply for the Technical Support Manager role at commonsku . Our platform empowers branded merch distributors to work smarter — managing projects, building quotes, placing orders, and collaborating with clients and suppliers seamlessly through the power of the Connected Workflow. About the Role We’re growing — and we’re hiring a Technical...
-
Technical Support Engineer
2 days ago
Yonge St, North York, ON MN P, Canada Hextom Full time $60,000 - $90,000 per yearCompany Description We are …Hextom is a SaaS (Software-as-a-Service) company based in North York, ON. We provide a set of software to enable e-commerce business to grow sales and save time on store management.Our increasing set of software is ranging from customer engagement, SEO/conversion optimization to inventory management, store automation. Our goal...