Enterprise Project Manager

The Enterprise Project Manager is a critical role responsible for the successful planning, execution, and delivery of large-scale enterprise projects. Reporting to the Office of the CEO, this position serves as the central point of contact for all project-related communication, ensuring transparency and alignment across internal teams and with our customers. We're looking for a highly skilled Project Manager who has a passion for getting things done and doing it right. You're not only a super star project manager but you also lead with a foundation of trust and understanding. This role is essential for building and maintaining strong, trusting relationships while ensuring project deliverables align with company goals, strategic priorities, and, most importantly, customer needs. 

**Note: This is a 12 Month Contract.

Project Leadership & Execution 

• Lead the full project lifecycle for multiple large-scale enterprise projects within a SaaS environment. 
• Primarily responsible for driving success across enterprise customer projects, with the flexibility to pivot to other high-priority projects as resource-capacity, urgency, and business needs dictate.
• Responsible for defining the scope, goals, and deliverables in close partnership with our senior leadership and key stakeholders. 
• Develop and manage comprehensive project plans, including timelines, resources, and budget, ensuring all milestones are met on time and within scope.

Cross-Functional Collaboration & Communication

• As the central point of contact for all project communication, you'll be the bridge between internal Coconut teams. 
• Provide regular, concise, and accurate status updates to all stakeholders, fostering a collaborative environment where every team member is empowered to contribute.
• This requires a high degree of collaboration as you build and maintain strong relationships across Implementation, Customer Success, Product, Engineering, Professional Services, and Sales.

Strategic Alignment & Optimization

• You'll ensure every project aligns with our company's business goals and strategic priorities. 
• You will consistently seek to elevate our project delivery processes and demonstrate resilience and adaptability when faced with unexpected challenges, guiding your team to navigate obstacles with a positive and solution-oriented mindset.

Client Management & Service Excellence

• For Enterprise customers, ensure overall project delivery on product and feature requirements meet the scope, budget, and quality expectations as outlined in the Statement of Work (SOW). 
• Champion a culture of service excellence by ensuring all interactions and deliverables reflect our commitment to high-quality service and client satisfaction.

• Proven experience managing large-scale, enterprise-level SaaS projects from initiation to completion.
• Exceptional communication, collaboration, negotiation, and stakeholder management skills.
• Proactive mindset with a keen eye for identifying risks and opportunities for improvement.
• Proficiency with project management tools like Jira, Aha, Asana or similar platforms.
• Project Management (PMP) or Agile certification (e.g., Scrum Master) is a bonus.
• Curiosity for innovation: We're looking for someone who loves to learn and elevate their skills with new technology, particularly AI and large language models (LLMs) like Google Gemini.
  • You should have a foundational understanding of how these tools work and a strong desire to explore how they can be used to solve business and customer problems.
  • We value continuous learning and our ideal candidate has a proven track record of innovating and pushing the boundaries of what's possible.
• Someone who is genuinely passionate about our CHEERS values and is committed to living them out every day.

• Find your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self. We empower our team to prioritize their well-being, knowing that a well-rested team is a productive one. While we offer this flexibility, our commitment to service excellence is unwavering. This benefit comes with a shared responsibility: our customers are our top priority. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly.
• Ability to do your job in a supported, but flexible environment
• Supported professional development, learning, & career opportunities - be supported in your growth journey 
• Regular 1:1 coaching with your leader and regular connection to a passionate executive team
• Work in a team big enough for growth but lean enough to make a real impact
  

A full range of benefits to keep you happy & healthy; 

• Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate 
• Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1 
• Virtual mental health and EAP platform 
• WealthSimple GRSP & Matching 
• Annual Wellness Benefit ($1000 per year) 
• Opportunity to work remote - anywhere in Canada 
• Employee Options - everyone shares in our success 
• Internet Subsidy on each paycheck 
• Tiki Bucks Incentive Program - everyone is entitled to earn bonuses
• A People First Company - 4.1 rating on Glassdoor
  
• "Most Admired Corporate Cultures" and ranked #22 in "Best Workplaces in Canada" in company size category

Mission
To build Intelligent Branch Solutions that deliver the outcomes financial institutions care about - streamlining operations, enhancing customer experiences, and empowering staff to focus on what matters most.

Values
Collaboration. Honesty. Empathy. Elevate. Resilience. Service Excellence.

Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.

To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers. 

Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging. 

Some recent awards we're proud of include:

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or synthesizing interview notes. These tools assist our talent team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact your Talent Partner.