Principal Product Manager

PagerDuty is seeking a Principal Product Manager - Developer Platform to join our diverse, customer-focused team in leading the industry's transformation to fully automated operations Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.

In this role, you'll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API-first platform principles. You'll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy.

You'll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. You'll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more. You'll play a key technical product leadership role to deliver strategic integrations into developer tools.

You're equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable.

Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.

Key Responsibilities

• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys
• Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams
• Partner closely with engineering and design on API design and developer experience
• Partner on platform strategy with our AI team to align REST API and MCP capabilities
• Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization & entitlements teams to implement them
• Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work
• Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input

• 5 years of product management experience in SaaS, enterprise software, or developer tools
• Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices
• Technical depth and communication skills to collaborate effectively with senior engineers
• Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design
• Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops
• Proficiency with analytics tools and a track record of data-driven decision-making
• Ability to communicate clearly with customers and internal stakeholders across product and go-to-market
• Strong customer empathy and a curiosity-driven approach to learning their needs
• Ability to lead through influence and drive outcomes across teams
• Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand

• Bachelor's degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)
• Strong understanding of incident response and DevOps workflows
• Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA)

The base salary range for this position is 156, ,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.