Manager, Learning Operations

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Reporting to the Director, Learning & Development, the Manager, Learning Operations plays a critical role in ensuring the smooth, effective, and efficient delivery of enterprise learning programs. This role oversees the administration, maintenance, support, and optimization of the Learning Management System (LMS) and other learning technologies.

The Manager leads a team of Learning Coordinators and an LMS Analyst who collectively provide learning logistics, LMS support, and event management across the organization. This role partners closely with internal and external stakeholders to ensure learning operations align with business needs, deliver positive learner experiences, and enable high-quality, impactful learning.

Please note that this Colleague will be required to be in our Brampton Head office 4 days a week.

Drive Learning Operations Strategy & Optimization

• Build and execute the operational strategy for learning technologies and service delivery.

• Develop, implement, and continuously refine processes, standards, and governance models to ensure consistent, scalable, and high-quality learning operations.

Manage Learning Technology & LMS Performance

• Lead daily operations of the LMS and related learning technologies, including configuration, user and role management, security, testing, integrations, troubleshooting, and reporting.

• Oversee ongoing maintenance, releases, enhancements, and system improvements in collaboration with vendors and internal partners.

• Monitor system usage, functionality, and learner experience to identify opportunities for improvement.

Enable Users & Stakeholders

• Provide guidance, training, and support to a variety of LMS users including learners, instructors, administrators, and content developers.

• Establish best practices for course setup, content standards, testing procedures, and learning technology utilization.

Reporting, Analytics & Budget Management

• Manage the learning operations budget, including vendor contracts, invoices, accruals, and chargebacks.

• Develop and deliver reporting packages that highlight learning utilization, operational activity, performance metrics, and value delivered.

Lead Learning Operations Team

• Lead, coach, and develop a team of Learning Coordinators and an LMS Analyst to deliver exceptional operational support.

• Monitor team workload, performance, and service-level commitments to ensure consistent, timely, and high-quality service delivery.

Oversee Learning Logistics & Event Management

• Plan, coordinate, and execute enterprise learning events—including webinars, workshops, conferences, and large-scale programs.

• Partner with vendors, facilitators, and internal leaders to ensure seamless event logistics and execution.

Ensure Compliance & Promote Inclusion

• Ensure adherence to organizational policies, standards, and regulatory requirements relating to learning technologies and operations.

• Support a work environment grounded in inclusiveness, accessibility, and belonging.

• A collaborative and solutions-oriented leader who thrives in dynamic environments and can manage change with confidence.

• Comfortable making data-informed decisions, optimizing processes, and continuously improving the learner experience.

• Strong at building relationships, influencing stakeholders, and supporting cross-functional teams.

• Curious, adaptable, and eager to learn new tools, systems, and emerging learning technologies.

• Bachelor's degree in Education, Instructional Design, Learning Technology, Human Resources, or a related field.

• Minimum 5 years of experience managing and administering LMS platforms and learning technologies.

• Minimum 3 years of experience leading teams or managing people.

• Strong knowledge of learning technology standards, LMS best practices, and emerging trends.

• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

• Demonstrated strengths in communication, stakeholder management, and customer service.

• Proven ability to manage multiple projects, balance competing priorities, and operate effectively in fast-paced environments.

• Track record of continuous learning and adaptability.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.  
 
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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