Workforce Management Analyst

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Join a team where collaboration and innovation are at the heart of everything we do. You will play a crucial role in shaping our customers' experiences and supporting the continued growth of our company and brand. As a Workforce Planning Analyst, you will be a catalyst for operational excellence, and your pivotal role will directly impact our operational partners.

What you'll do here:

• Be the guardian of operational fluidity, ensuring our service level objectives are met and strengthening our image with partners.

• Lead real-time schedule transformation, enabling the team to maximize performance and shine through efficiency.

• Raise our standards by designing innovative strategies to anticipate needs and optimize customer satisfaction.

• Contribute to a culture of collaboration by generating analyses to drive operational improvement.

• Protect and maintain operational harmony by acting as the first point of contact, providing clear and efficient support to users.

What you bring to the table:

• A passion and vision for innovation and leadership, reinforced by your studies in business, mathematics, or economics.

• Experience in workforce planning that demonstrates your ability to be a pillar for the team.

• Proficiency with technical tools as assets to fuel growth and proactivity.

• Persuasive communication and sharp time management skills to thrive in a collaborative environment.

• Bilingualism (French/English) - Need to interact on a regular basis with colleagues across the country.

• No Canadien work experience required, but must have authorization to work in Canada.

Join us so that together we can raise our standards, transform our strategies, and become essential pillars for our partners

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.