Parts Manager

2 weeks ago

Halton Region Ontario Canada Auto Careers Group Full time
Parts Manager – Automotive Dealership

Position Summary:

The Parts Manager is responsible for overseeing all operations of the automotive dealership's parts department. This includes inventory control, parts sales (retail and wholesale), coordination with the service department, staff supervision, and ensuring an exceptional customer experience. The role focuses on profitability, efficiency, and maintaining strong manufacturer and vendor relationships.

Key Responsibilities
Parts Department Operations

  • Manage day-to-day operations of the parts department in an automotive dealership environment.

  • Ensure accurate and timely parts ordering, receiving, stocking, and distribution.

  • Maintain correct OEM parts cataloging and ensure all team members use manufacturer systems properly.

  • Oversee retail, wholesale, and internal parts sales processes.

  • Coordinate with the service department to ensure technician parts needs are met quickly and accurately.

  • Monitor backorders, special orders, and warranty-return parts.

Inventory & Vendor Management

  • Maintain proper inventory levels based on sales trends and manufacturer programs.

  • Conduct regular cycle counts and full physical inventories.

  • Manage vendor relationships, negotiate pricing, and monitor return eligibility.

  • Ensure compliance with manufacturer parts programs, incentives, and reporting requirements.

Customer Service

  • Deliver outstanding service to retail customers, service advisors, and technicians.

  • Assist customers in identifying correct parts and provide product knowledge.

  • Resolve order discrepancies, returns, and customer issues promptly and professionally.

Leadership & Staff Development

  • Hire, train, and manage parts counterpersons, drivers, and inventory staff.

  • Set daily priorities and ensure efficient workflow.

  • Provide coaching, performance evaluations, and ongoing training.

  • Foster a positive team environment focused on accuracy and customer satisfaction.

Financial Management & Reporting

  • Monitor profitability, gross margins, and department expense controls.

  • Develop and meet monthly and annual sales objectives.

  • Ensure proper posting, billing, and accounting procedures are followed.

  • Generate regular KPI reports, including fill rates, inventory turns, and sales data.

Safety & Compliance

  • Ensure compliance with dealership policies, OEM standards, and OSHA safety regulations.

  • Maintain a clean, organized, and safe parts storage and counter area.

Qualifications

  • High school diploma or equivalent required; business or automotive-related degree preferred.

  • 3–5 years of auto dealership parts experience required.

  • Previous supervisory or management experience strongly preferred.

  • Extensive knowledge of OEM parts systems and dealership management software (e.g., CDK, Reynolds & Reynolds, Dealertrack).

  • Strong leadership, communication, and organizational skills.

  • Ability to manage inventory, interpret parts data, and work in a fast-paced environment.

Key Competencies

  • Automotive parts knowledge (OEM and aftermarket)

  • Inventory and supply-chain management

  • Customer service and problem resolution

  • Vendor negotiation and relationship building

  • Team leadership and development

  • Data accuracy and DMS proficiency

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