Current jobs related to Social Media Community Moderation Specialist - Toronto, Ontario - Loblaw Agency

  • Social Media Community Moderation Specialist

    2 hours ago

    Toronto, Ontario, Canada Loblaw Companies Limited Full time $44,000 - $60,500

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities...

  • Social Media Specialist

    2 hours ago

    Toronto, Ontario, Canada Toronto Police Service Full time

    Posting Title: Social Media SpecialistJob ID #: 7700Salary: $103,068 - $119,019Shift: DaysHours: 35.00Status: RegularLocation: Toronto Police Service HeadquartersDepartment: Corporate CommunicationsVacancies: 1Job Code: A10SLAOpening Date: Monday January 26, 2026Must Apply By: Friday February 6, 2026Our Mindset ~ Our Connections ~ Our Impact ~ Our...

  • Media Planner

    5 days ago

    Toronto, Ontario, Canada WPP Media Full time

    About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create...

  • Senior Media Planner

    5 days ago

    Toronto, Ontario, Canada WPP Media Full time

    About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit  WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to...

  • Social Media Coordinator, Media

    2 hours ago

    Toronto, Ontario, Canada Bell Full time

     Req Id: 427830Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That's why we equip our...

  • Media Sales Opportunities

    5 days ago

    Toronto, Ontario, Canada Key Media Full time

    We're looking to expand our pipeline of energetic and talented sales professionals to help us to drive the commercial development of some of the world's leading B2B titles and events. We're seeking salespeople to join our talent pool for great career opportunities in 2026. Register your interest today.Life at Key Media…As the home of the world's most...

  • Residency 2026 Toronto

    5 days ago

    Toronto, Ontario, Canada Omnicom Media Group Full time

    Looking to launch your career in media? The Residency is your gateway to successThe Residency is an industry-leading, full-time paid training program dedicated to developing the next generation of media professionals. Designed for recent graduates and early-career talent, this immersive program combines hands-on experience with structured learning to build...

  • Senior Specialist, Paid Media

    4 days ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Communications Specialist

    6 days ago

    Toronto, Ontario, Canada Spin Master International Full time

    Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application. Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of...

  • Account Manager, Paid Search

    5 days ago

    Toronto, Ontario, Canada WPP Media Full time

    About WPP MediaWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit WPP Media is WPP's global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create...

Social Media Community Moderation Specialist

3 hours ago

Toronto, Ontario, Canada Loblaw Agency Full time

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why is this role important?
We are seeking a highly motivated and passionate Full-Time Community Moderation Specialist to join our team. As a Community Moderation Specialist, you will play a pivotal role in fostering a strong and engaged community around our brand, products, or services. Your primary objective will be to build relationships, facilitate meaningful interactions, and create a sense of belonging among community members. Through your strategic initiatives, you will enhance brand loyalty, drive user engagement, and contribute to the overall success of our organization.

What You'll Do

  • Build and nurture a strong, engaged community through proactive engagement and moderation
  • Monitor social channels for conversations, trends, and sentiment through social listening
  • Manage escalations and issues, exercising sound judgment and escalating when necessary
  • Serve as the primary point of contact for our community and address their inquiries, concerns, and feedback
  • Act as the internal voice of the customer by surfacing insights, feedback & emerging themes
  • Identify brand champions and user generated content to support brand advocacy and content opportunities
  • Compile and share performance results, learnings, and feedback to internal stakeholders
  • Show measurable results in community engagement, sentiment, and growth

What You'll Need

  • Proven social community management and moderation
  • Demonstrated social media expertise from strategy through execution
  • Deep understanding of social media platforms (Facebook, Twitter, Instagram, TikTok, etc.)
  • Working knowledge of social media tools (Sprout Social, Meta Business Suite, TikTok Ads Manager etc.)
  • Excellent writing, editing, and communication skills
  • Post-secondary education, with social media, digital marketing, or PR certification
  • A passion for food, home, and/or beauty
  • Exercise sound judgment to issue resolution of day-to-day operational challenges
  • Ability to work with autonomy, follow instructions and work as part of an integrated team
  • Ability to execute with flawless detail while keeping visibility of the broader strategy
  • Flexibility in availability during evenings and weekends

Nice to Have

  • Experience working with regulated or high-volume brands
  • Comfort handling sensitive or high-risk customer issues
  • Experience reporting on community metrics (engagement rate, sentiment, response time, etc.)

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note
:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l'embauche :

$44, $60,500.00 / 44.000,00$ ,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

EN
SS #COMMU #ON