Lead Agent, Independent

1 week ago

Montreal, Quebec, Canada Air Canada Vacations Full time

Job Description
The lead position is a middle management role, that not only provides technical support to the agents but also guides the staff in maintaining a high level of customer service. They assist and support the Supervisors in the daily activities.

Main Responsibilities

  • Provide guidance and assistance as well as technical support to the agents in order to accurately resolve issues in their daily activities;
  • Answer customer service calls when required - Act as first escalation level for the our agents and for our clients;
  • Maintain and provide current and accurate product knowledge, booking procedures and policies;
  • Coordinate with all departments to maximize overall effectiveness and efficiency of the daily operations;
  • Aim towards first call resolution;
  • Assist the supervisor in determining training needs;
  • Provide and maintain a high level of customer service and professionalism through the different means of communication;
  • Answer all emails received in a timely manner
  • Data retrieval and reporting may be required
  • Perform other tasks as assigned by immediate supervisor.
  • Take on role as Acting Supervisor

Qualifications And Skills

  • College diploma in Tourism and 2 years' experience as a call centre agent or coordinator
  • Fluently bilingual in French and English
  • Demonstrate good judgment, initiative and flexibility
  • Ability to manage difficult customer situations, and resolve problems quickly and efficiently
  • Ability to work under pressure
  • Ability to listen and communicate with respect, and build trusting relationships
  • Strong verbal and written communication skills;
  • Strong team player
  • Knowledge of activities performed by other departments, their policies and procedures, is an asset

Must be available to work in office (hybrid model)

  • Agent Developer

    18 hours ago

    Montreal, Quebec, Canada un emploi de Agent Developer Full time

    Développeur·euse d'agents IA et spécifications formellesLe Lab est une nouvelle division d'innovation chez Vooban, dédiée à amplifier le génie de nos équipes internes et de nos clients externes. Nous recherchons un·e Développeur·euse d'agents pour rejoindre l'équipe en tant que première embauche en ingénierie. Dans ce rôle à fort impact, vous...

  • Lead Agent, Customer Support

    13 hours ago

    Montreal, Quebec, Canada Air Canada Vacations Full time

    Job Title: Lead Agent, Customer SupportDepartment :Customer SupportPosition Status :Permanent, full timeLocation :MontrealWho We AreAt Air Canada Vacations, we're in the business of making dreams travel. That's why we offer vacation packages, tours, cruises and more tailored to everyone's individual needs. We like to say we have a vacation for every...

  • Lead Agent, Customer Support

    11 hours ago

    Montreal, Quebec, Canada Vacances Air Canada Air Canada Vacations Full time

    Job Title : Lead Agent, Customer SupportDepartment : Customer SupportPosition Status : Permanent, full timeLocation : MontrealWHO WE AREAt Air Canada Vacations, we're in the business of making dreams travel. That's why we offer vacation packages, tours, cruises and more tailored to everyone's individual needs. We like to say we have a vacation for every...

  • Leasing Agents

    6 days ago

    Montreal, Quebec, Canada Agrasoy Property Management & Leasing Full time

    Job Title:Leasing AgentCompany:Agrasoy Property Management and LeasingLocation:Montreal, QCCompensation:Commission-Based (High-Earning Potential)About UsAgrasoy Property Management and Leasing is a fast-growing property management company dedicated to providing exceptional service to property owners and tenants across Montreal. We manage a diverse portfolio...

  • Agentic AI Expert

    2 weeks ago

    Montreal, Quebec, Canada Rodeo FX Full time

    Company Description Repeatedly voted one of Montreal's Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential.Nominated for multiple Emmy Awards for its work on the series Stranger Things season 4, Avatar: The Last...

  • Agentic AI Expert

    1 week ago

    Montreal, Quebec, Canada Rodeo FX Full time

    Company Description Repeatedly voted one of Montreal's Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential. Nominated for multiple Emmy Awards for its work on the series Stranger Things season 4, Avatar: The Last...

  • Leasing Agent

    6 days ago

    Montreal, Quebec, Canada Vivid Location Full time

    This is a commission-only position / FULL TIME ONLYAbout the Company:Vivid Leasing is a thriving startup revolutionizing the real estate leasing industry in Montreal. Our mission is to provide unparalleled service to landlords ensuring a seamless and stress-free leasing experience. By leveraging advanced marketing techniques and focusing on superior customer...

  • Agentic AI Manager

    2 days ago

    Montreal, Quebec, Canada KPMG Canada Full time

    OverviewAt KPMG, you will be part of a diverse and dedicated team of problem-solvers with a shared goal turning information into opportunities for our clients and communities around the world.We are looking for a strategic leader who is passionate about technical challenges to lead data-driven and AI-focused digital transformation projects, with a particular...

  • Airport Warehouse Agent

    2 weeks ago

    Montreal, Quebec, Canada Talent Acquisition Team at GAT Full time

    Summary· Warehouse Agents are responsible for building all galleys to the clients' specifications for all scheduled flights. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.  "Lead by Example" concept is...

  • Agentic Implementation Manager

    21 hours ago

    Montreal, Quebec, Canada Botpress Full time

    Help bring AI agents to companies worldwide.Over the next decade, autonomous agents will redefine how we work.Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.Our product works today and at scale, across industries, regions, and limitless use cases.As the 3rd fastest-growing B2B AI...