Regional Operations Director

*ABOUT US
JOB DESCRIPTION*
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients' businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit .

*SUMMARY
For the assigned region(s), the
Regional Director*
is accountable for operations, financial management and meeting service delivery obligations in a specified Geographical region that includes several facilities, employees and clients.  This role is expected to understand, coach and train the team in all regulatory and client requirements.  In addition, this role is also responsible for contributing to strategic and account management plans and objectives and people leadership.

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

*KEY DUTIES & RESPONSIBILITIES
Account Management*

• Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services
• Provides input and contributes to the development and execution of strategic account expansion plans
• Recommends additional pull-through services
• Participates in and contributes to quarterly business reviews
• Contributes to contract renewal and business development activities
• Contributes to account governance
• Adherence to Contract Specific MSA (Master Service Agreement)
• Manages the BGIS ECE Program for the specific client group
• Responsible for results and action plans related to the Likely to Recommend Survey.

Client Relationship Management

• Accountable for achieving client satisfaction objectives for the assigned region(s)
• Accountable for developing and maintaining effective relationships with clients, managing client expectations
• Position level of client representatives with whom this position typically interacts with include those at the senior management level
• Acts as the focal point of escalation for issues pertaining to facilities within assigned region(s)

Profitability

• Achieves profitability targets for the assigned region
• Participates in, provides recommendations, and contributes to continuous improvement projects to achieve efficiency gains and cost savings

Budget Development & Management

• Accountable for budgeting for assigned region(s), Forecasting & Variance Analysis
• Develops and manages the execution of budget for portfolios within assigned region(s)

Portfolio Management

• Accountable for operations management for the portfolio of facilities within the assigned region(s)
• Leads the operations and maintenance activities of a portfolio of facilities along with the execution of the portfolio's programs
• Oversees the completion and submission of capital plans
• Creates and implements short to mid-term plans for the assigned region(s)
• Provides input into strategic plans
• Collaborates with relevant concerned parties to optimize facilities within assigned region(s) and continuously create value for the client.

Service Delivery Management

• Accountable for meeting all service obligations for the assigned region(s)
• Oversees the delivery of all service obligations
• Accountable for meeting established metrics/key performance indicators. Leads the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.
• Accountable for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

• Accountable for safeguarding the client against emergencies and risks by ensuring emergency preparedness, risk management, disaster recovery and business continuity plans are developed and that relevant concerned parties are trained to ensure proper execution
• Oversight and engagement in Emergency Management

Health, Safety, Environment & Security

• Accountable for meeting all internal and external health, safety, environment and security-related requirements
• Accountable for the safe delivery of all work performed

Regulatory Compliance

• Accountable for ensuring all regulatory compliance requirements have been met and all related documentations are created and maintained

Project Management

• Accountable for on-time, on-budget and quality delivery of facility management projects for the assigned region(s)
• Collaborates with clients and internal concerned parties to identify project opportunities and priorities, develop and implement projects
• Oversees the development and execution of project plans for portfolios within assigned region(s)

Procurement

• Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.

Continuous Improvement

• Collaborates with concerned parties and contributes to efficiency gains through activities including but not limited to identifying and implementing best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible. Implements related enhancements for the assigned region(s)

People Leadership

• Accountable for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
• Employee Satisfaction Scores and employee recognition (development and implementation of action plans to improve ESAT scores)
• Day to day support and team oversight/management
• Other duties as assigned

*KNOWLEDGE & SKILLS*

• Community college diploma preferably in business administration
• More than 10 years of facility management work experience
• Highly-skilled at account management
• Highly-skilled at facility operations management
• Highly skilled at client relationship management with demonstrated ability in building and managing relationships with client representatives at the senior management level
• Highly skilled at managing service delivery and meeting service delivery obligations
• Skilled at managing budgets
• Fully-developed communication, influence, persuasion and negotiation skills
• High degree of client service orientation and sense of urgency
• Highly skilled at leading and engaging a team of individuals
• Skilled at vendor management
• Highly skilled at emergency management, emergency preparedness and business continuity planning and execution
• Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
• Expert level knowledge of health and safety requirements. Possesses a high degree of safety mindset
• Maintains current knowledge of and highly skilled at implementing facility management services best practices
• Expert level knowledge of current building standards and requirements
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client

Licenses and/or Professional Accreditation

• One or more of the following would be considered an asset:

• Certified Facility Manager from International Facility Management Association

• Certified Property Manager from Institute of Real Estate Management
• Facility Management Administrator Designation from Building Owners and Managers Institute
• Real Property Administrator Designation from Building Owners and Managers Institute

*ABOUT US*
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

*ABOUT THE TEAM*
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us If you require accommodation during the recruitment process, please contact us at Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.