Senior VoIP Application Engineer

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.

We are looking for a highly skilled VOIP Application Engineer to join our team. In this role, you will be responsible for the design, implementation, and maintenance of VOIP (Voice over IP) applications, ensuring their reliability, performance, and scalability. You will work closely with engineering, operations, and product teams to ensure seamless integration of VOIP services and contribute to the development of new voice-related features and products.

The ideal candidate will have hands-on experience with VOIP technologies, application troubleshooting, and integration in cloud-based or on-premise environments. A strong understanding of VOIP protocols (SIP, RTP, WebRTC), telephony systems, and the ability to develop and support VOIP applications will be crucial to success in this role.

Key Responsibilities:

• VOIP Application Design & Development: Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability.
• System Integration: Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms.
• Troubleshooting & Issue Resolution: Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues.
• Collaboration with Teams: Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications.
• Testing & Quality Assurance: Test new VOIP features, products, and services, ensuring they meet quality standards before deployment.
• Documentation: Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes.
• Optimization: Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience.
• Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements.
• Customer Support: Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues.
• Innovation: Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications.

Qualifications:

• Experience: At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems.
• Technical Skills:
  • Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol).
  • Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio.
  • Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS.
  • Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation.
  • Experience with SQL and NoSQL databases for managing voice data.
  • Understanding of WebRTC and web-based communication protocols is a plus.
• Problem Solving: Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly.
• Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Team Collaboration: Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders.
• Analytical Mindset: Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions.
• Customer Focused: Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications.

Preferred Qualifications:

• Experience with cloud-native technologies, including containers, Kubernetes, and CI/CD pipelines.
• Exposure to BroadSoft or BroadWorks platforms.
• Familiarity with SIP trunks, media gateways, and IVR systems. Knowledge of networking protocols (TCP/IP, DNS, HTTP/S) and voice quality metrics (MOS, jitter, latency).

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards 

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• Health – Supplemental health plan available with coverage for prescriptions, paramedical expenses, dental and vision care
• Insurance – Company paid life and disability coverage 
• Work-Life Balance  – Flexible Time Off (FTO) for salaried employees, paid holidays 
• Financial Security  – RRSP employee long-term savings plan with company match
• Wellness – Employee Assistance Program and comprehensive wellness initiatives 
• Growth  – Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career 

#LI-XX   #LI-Remote

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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