Senior Software Engineer, Voice

About Ada Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We aim to raise a new standard of quality service at scale, enabling enterprises to deliver experiences that people love—instant, proactive, personalized, and effortless. As a Canadian company founded in 2016, Ada has powered over 5.5 billion interactions for leading brands such as Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. With more than $250 million in funding from tier‑one investors, Ada is a pioneer in the management and application of AI in customer service. Engineering at Ada Every team member is an “Ada Owner”—sharing equity and the agency to shape our technical roadmap. Our culture is rooted in continuous improvement and ambitious growth, with AI and LLMs central to our business. Role: Senior Software Engineer – Voice As a Senior Software Engineer on our Voice team, you will partner with product managers, designers, and internal/external stakeholders to execute Ada’s roadmap and deliver a best‑in‑class voice experience for our customers. The team focuses on making Ada deployable in all channels where users are having conversations. About You 5+ years of experience as a Software Engineer, proficient with backend technologies (strong preference for Python) Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in‑memory stores such as Redis Experience with third‑party LLMs, such as GPT, Azure, Anthropic, etc. Good understanding and direct experience with CCaaS, SIP, WebRTC, IVR, and telephony ecosystems, including knowledge of VoIP protocols and contact centre technologies is a benefit Experience deploying code and strong developer operations Experience working with public APIs to build reliable third‑party integrations Collaborative leadership style to help the team grow and deliver high‑quality code Outcomes Execute on our ambitious product roadmap Provide your perspective and ideas to help level up our current development practices Review the team’s code, provide insightful feedback, foster a collaborative community, and teach everyone something new Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners Participate in an on‑call rotation for the services the team owns, triaging and addressing production issues Benefits & Perks Unlimited Vacation: Recharge when you need to. Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. Wellness Account: Empowering you to invest in your overall well‑being and lifestyle. Employee & Family Assistance Plan: Resources to support you and your loved ones. Perks Flexible Work Schedule: Balance your work and personal life. Remote‑First, In‑Person Friendly: Options to work from home or at our local hub. Learning & Development Budget: Invest in your long‑term growth goals and skills. Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. Access to Cutting‑Edge AI Tools: Work with the best AI tech stack in the industry. Hands‑On with LLMs: Enhance your expertise in leveraging large language models. A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us. #J-18808-Ljbffr