Disability Case Manager

7 days ago

Richmond, British Columbia, Canada Paladin Airport Security Services Full time $70,000 - $90,000 per year

Disability Case Manager

Reporting to the Director, People & Culture, our Disability Case Manager is responsible managing non-occupational medical absences, accommodations, and return-to-work programs for the Pacific Region of Paladin Airport Security Services. The Disability Case Manager will liaise with employees, managers and other stakeholders to ensure the safe and timely return to work for employees while ensuring compliance with legal and operational requirements.

This role can be based out of Vancouver (YVR), Victoria (YYJ), Abbotsford (YXX), or Kelowna (YLW).

Responsibilities

  • Lead the management of complex non-occupational medical absences, accommodations, and return-to-work programs.
  • Develop and implement a structured case management and graduated return to work framework
  • Actively collaborate with all key stakeholders, including employees, management, unions, People & Culture, health services, and, if applicable, insurance representatives.
  • Ensure confidentiality of all sensitive information is maintained when collecting functional information, developing and implementing return-to-work plans aligned with applicable laws and regulations.
  • Evaluate functional capabilities and liaise with management to assess the Company's ability to provide suitable, safe and productive modified work.
  • Conduct the necessary follow-up with applicable stakeholders to minimize time away from work and prevent delays in return-to-work planning.
  • Review job/physical demands and develop tailored return-to-work plans in collaboration with employees, physicians, unions, and management.
  • Lead case review meetings to ensure coordinated decision-making and progress tracking.
  • Provide training and education to frontline staff and managers with respect to their responsibilities within Illness & Injury Management.
  • Research, develop, and implement vocational plans to support employees who cannot be accommodated locally, including job searches and transitional work placements.
  • Travel to worksites throughout the province occasionally on an as-needed basis.

Requirements

  • Post-secondary degree or diploma related to Illness & Injury Management, with a background in Kinesiology or Ergonomics preferred.
  • Minimum of five (5) years of work experience managing complex workplace accommodations and return to work plans.
  • Comprehensive knowledge of disability management best practices and the duty to accommodate under the Canadian Human Rights Commission.
  • Highly proficient in Microsoft Office Suite, specifically Outlook, Word, and Excel.
  • Passionate about continuous improvement and have experience analyzing functional information within the context of the work environment.
  • Strong communication skills, both written and verbal.
  • Exceptional critical thinking and problem-solving skills.
  • Able to prioritize & execute tasks in a time sensitive environment.
  • Strong team-building skills, with an ability to collaborate with a variety of stakeholders.
  • Experience working in unionized environments is strongly preferred.

Salary: $90,000 - $100,000

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