Account Manager

OVERVIEW

Reporting to the General Manager, the Rock Solid Cases Account Manager is responsible for driving revenue growth through proactive business development, relationship management, and market expansion. This role is central to identifying opportunities, forging client partnerships, and positioning Rock Solid Cases as a trusted supplier across Canada's industrial, manufacturing, and energy sectors.

While based in Edmonton, the role requires regular travel and on-the-ground discovery outside the local market — engaging with clients, partners, and prospects throughout Western Canada.

Sales and Market Development:

• Generate new business by actively prospecting, qualifying, and securing new clients across targeted markets.
• Strengthen relationships with existing customers to maximize repeat business, profitability, and long-term loyalty.
• Develop and execute sales strategies that position Rock Solid Cases as a premium custom manufacturing partner within across Canada's industrial, manufacturing, and energy sectors.
• Create compelling proposals, quotes, and presentations tailored to client needs and project specifications.
• Build brand awareness by highlighting Rock Solid Cases' craftsmanship, innovation, and exceptional service.
• Establish and maintain key relationships with business associations, industry partners, and government contacts to unlock new revenue opportunities.
• Identify and respond to RFPs, tenders, and partnership opportunities to expand market share.

Sales Operations & Process Excellence:

• Collaborate closely with the General Manager to translate client needs into practical solutions, pricing estimates, and timelines.
• Leverage Rock Solid's ERP system to estimate costs, materials, and lead times with precision.
• Maintain a robust CRM database of clients, prospects, and sales activity to ensure accurate forecasting and pipeline visibility.
• Partner with the Director of Business Development to align divisional strategies with broader FM Systems Group brand initiatives.
• Monitor competitor activity, market trends, and customer feedback to inform strategy and improve sales effectiveness.
• Continuously evaluate sales processes, identifying efficiencies to accelerate the path from inquiry to order.

Corporate Contribution:

• Support the General Manager in identifying emerging market opportunities and potential diversification strategies.
• Uphold company values, contribute to a positive team culture, and represent Rock Solid Cases with professionalism and integrity.
• Adhere to company Health and Safety programs and operational procedures.
• Perform additional duties as required in support of the division's growth goals.

Core Competencies and Requirements:

• Proven success in sales and business development, with a demonstrated ability to close deals and exceed targets.
• Strong relationship builder with excellent communication and negotiation skills.
• Organized, strategic thinker with a solutions-oriented mindset.
• Proficient in Microsoft Office Suite; experience with ERP and CRM platforms preferred.
• Familiarity with product or industrial sales, manufacturing is an asset.
• Ability to interpret technical drawings or CAD files is an asset.
• Valid Class 5 driver's license and reliable vehicle required.

Working Conditions:

This is a full-time, salaried position based in Edmonton, Alberta with core business hours generally aligned to standard office hours, Monday to Friday. Due to the client-facing and relationship-driven nature of the role, flexibility in scheduling is required.

The Account Manager will regularly work outside the office environment, including travel throughout Western Canada for client meetings and business development activities. Occasional evening or weekend work may be required to support client needs, attend events, or accommodate travel schedules.

This role requires the ability to travel independently, operate in active industrial or manufacturing environments from time to time, and manage time effectively while working both autonomously and in collaboration with internal teams.