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Field Service Technician
2 weeks ago
On-site | Full time | Mid-level (3+ years)
About us
In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are more than just a company. We are a force for change, committed to advancing the energy sector through cutting-edge technology and sustainable practices. We genuinely care about continuous improvement, and our dynamic workplace values attention to detail and adaptability, fostering a culture of equality, diversity, and inclusion where everyone is respected and truly valued.
A Snapshot of Your Day
As a Field Service Technician,
your day involves hands-on work with high voltage instrument transformers
across customer sites in the USA and Canada. You'll perform inspections,
maintenance, testing, and repairs, ensuring equipment reliability and safety.
You'll collaborate with service teams, support warranty cases, and contribute
to defining service scope during site visits. Your technical expertise will be
key in executing service tasks, supporting customers, and delivering training
when needed.
Your Tasks:
- Perform on-site inspections, testing, maintenance, and repair of instrument transformers and high voltage equipment.
- Conduct site visits to assess equipment condition and define service scope, including preparing technical inputs for quotations and timelines.
- Support warranty cases by troubleshooting issues and coordinating with internal and third-party teams until resolution.
- Assist in the installation and commissioning of new equipment.
- Provide technical support and training to customers and partners on equipment operation and maintenance.
- Document service activities, findings, and recommendations in detailed reports.
- Ensure compliance with safety standards and procedures during all field operations.
- Collaborate with service operations and engineering teams to improve service delivery and customer satisfaction.
- Maintain tools, equipment, and service documentation in good working order.
- Travel frequently to customer sites across the USA and Canada (estimated 40–80%).
Requirements:
- Technical diploma or associate degree in electrical engineering, electromechanics, or a related field (Bachelor's degree is an asset).
- 3+ years of hands-on experience with high voltage equipment or instrument transformers preferred.
- Strong understanding of electrical testing, diagnostics, and maintenance procedures.
- Ability to read and interpret technical drawings and documentation.
- Experience in field service, site inspections, and warranty support.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service orientation.
- Willingness to travel extensively (40–80%) across North America.
- Familiarity with safety protocols and field service best practices.
- Experience with SAP or other service management tools is a plus.
- Valid driver's license is required.
We offer:
- The opportunity
to gain practical experience in the field of optical current measurement
technology and sustainable energy transmission in an innovative company - You will work in a motivated team on forward-looking projects and gain insights into the latest technologies
- Support from experienced professionals in handling the latest measurement technology
Our Commitment
Trench invites applications from all qualified individuals and is committed to fostering workplace diversity. We provide accommodations to applicants with disabilities throughout our hiring process. If you require this information in an alternate format, need communication support, or need accommodation in applying for a posting and/or are selected for an interview, don't hesitate to reach out to us.
Trench utilizes artificial intelligence in its job scanning and recruitment process to effectively find the candidate most suitable for each position.
HAVE WE PIQUED YOUR INTEREST? We are looking forward to receiving your application - just click on the "Apply Now" button and send us your application.
