Infusion Coordinator

WHO WE ARE

 When it comes to health, we're always looking for ways
to push for better. It's why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter's prescription. He
knew there had to be a better way. So, he introduced North America's first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.

We aren't just a health and benefits company. We're
the only not-for-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We're noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.

Our mission is to create better health for all
Canadians, and we know that starts with our employees. 

THE
ROLE IN A NUTSHELL

RESPONSIBILITIES: 

• Oversee daily operations of all GreenShield infusion centers within the Ontario Network. 
• Coordinate infusion scheduling and confirmations with patients, nurses, patient support programs, the pharmacy team, and physicians (as required), ensuring timelines are consistently met. 
• Coordinate and ensure the appropriate testing is booked and completed  
• Manage the nursing calendar and schedule all infusion appointments based on clinic and nurse availability, optimizing the schedule when possible 
• Monitor and ensure infusion centers remain fully stocked with medical supplies and other required items. 
• Support the setup of new infusion centers in accordance with GreenShield standards, in collaboration with the nursing manager. 
• Serve as the primary contact for nursing and scheduling inquiries, in coordination with the nursing manager. Provide quick support and clarification for nurses on the field 
• Ensure all Patient Support Program (PSP) requirements are met, including communication of confirmed and rescheduled appointments, reporting of adverse events in a timely manner, sending post-infusion reports to the appropriate parties. 
• Respond to all external inquiries via telephone and email, as it relates to IV infusions 
• Ensure most up-to-date prescriptions and orders are on file at all times 
• Prepare invoices and maintain patient accounts. 
• Other responsibilities as assigned 

• Post-secondary Education 
• 1-2 years in Canadian/medical administrative role 
• Degree or certificate in medical administration is an asset 
• Demonstrated ability to work effectively within an interdisciplinary team  
• Strong problem-solving and critical thinking abilities 
• Strong time management skills with the ability to multi-task, prioritize responsibilities, and meet deadlines 
• Excellent communication skills (written and verbal), with the ability to direct conversations and address specific issues 
• Proficiency in Microsoft Office and other digital tools, with the ability to learn new systems quickly and adapt to change 

THE CULTURE

 We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that's what it takes
to create better health for all. We dare to challenge the status quo. And we're
driven by people who have challenged theirs.  We believe that your
workplace should empower you to be the best version of yourself. That's why we provide a
place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn't just about personal
achievements, it's about making a
difference together.

Here's to Better Health for All

A
FEW MORE DETAILS

Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language.  By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization. 

GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn't align perfectly to every
requirement, we invite you to apply.   We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through Information received relating to
accommodation will be addressed confidentially. 

Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification).