Parts Counter Sales Representative

1 week ago

Lacombe, Alberta, Canada Penner Farm Services Full time $40,000 - $48,000 per year

Penner Farm Services, the leading providers of livestock equipment, supplies, and services in Western Canada is currently looking for a Parts Counter Sales Representative for our Lacombe, AB location.

The Parts Counter Sales Staff is responsible for providing prompt, friendly and professional service for in-store customers and promoting our features over competitors. They demonstrate excellent knowledge of our products and services and successfully resolve customer issues.

What you will be responsible for:

  • Respond to customer inquiries via phone, email, or in-person with professionalism and courtesy.
  • Assist customers with order fulfillment, ensuring accuracy and timeliness in processing requests.
  • Maintain detailed records of customer interactions and transactions in our database.
  • Coordinate with other departments on placing customer orders.
  • Communicate effectively with customers to resolve issues and provide solutions tailored to their needs.
  • Stay informed about market trends and product offerings to provide knowledgeable assistance to customers.
  • Support retail sales efforts by promoting products and services that meet customer needs.
  • Perform the end-to-end process of warranty claims, including identifying eligible issues, submitting claims to vendors or manufacturers, tracking resolution, and ensuring timely follow-up to completion.

What we're looking for:

  • Demonstrated experience in a previous sales and customer service role and the ability to provide exceptional service to customers.
  • Strong organizational skills with the ability to manage multiple tasks efficiently.
  • Excellent communication skills, both verbal and written, to engage effectively with customers.
  • A positive attitude and willingness to learn are essential for success in this role.
  • Previous experience & knowledge in agricultural industry & environments is an asset.
  • Highly self-motivated and capable of working independently.
  • Attention to detail, well organized and superior time management skills.
  • Strong desire for current customer satisfaction & drive to attract new satisfied customers.

Penner Farm Services offers a competitive wage, health and dental benefits and a profit-sharing plan. We offer an excellent work environment with opportunities for development and advancement.

If you are interested in this position and meet the above criteria, please click "Apply Now" to submit your resume.

We thank all applicants, however, only those under consideration will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$23.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Profit sharing
  • RRSP match

Work Location: In person

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